The current situation
- Thread starter craigix
- Start date
Thanks for the update - even though I knew what was going on 
Craig, as I mentioned to you: The community is not our enemy. Let them know what's going on and it will calm everyone down.
Some quick additions from me:
The issue with these refunds really hit at a bad time. I've got no problems sending Craig units before he pays them - the issue is: Thanks to these refunds he didn't even have enough left to send me the money for the first 70 units I sent him.
If I sent more units to him, I would've run into financing issues myself - and in this case, I would be personally liable for that with everything I own in my life (try to explain the government you send a company more Pandoras even though it hasn't even paid the last bill...)
I'm currently gathering money to be able to pay the next big bill myself: 140K EUR is needed to start with the next 1000 Pandoras. It's exactly that time, so I didn't have money left to send more units to Craig.
However, as Craig mentioned, we are working something out already. Neither me nor Craig forgot about you, don't worry.
It was just some unexpected issue (and a very big shock for me, to say the least), but with cooperation, everything is possible.
Craig, as I mentioned to you: The community is not our enemy. Let them know what's going on and it will calm everyone down.
Some quick additions from me:
The issue with these refunds really hit at a bad time. I've got no problems sending Craig units before he pays them - the issue is: Thanks to these refunds he didn't even have enough left to send me the money for the first 70 units I sent him.
If I sent more units to him, I would've run into financing issues myself - and in this case, I would be personally liable for that with everything I own in my life (try to explain the government you send a company more Pandoras even though it hasn't even paid the last bill...)
I'm currently gathering money to be able to pay the next big bill myself: 140K EUR is needed to start with the next 1000 Pandoras. It's exactly that time, so I didn't have money left to send more units to Craig.
However, as Craig mentioned, we are working something out already. Neither me nor Craig forgot about you, don't worry.
It was just some unexpected issue (and a very big shock for me, to say the least), but with cooperation, everything is possible.
Godmil
Active Member
Thanks very much Craig for the update, I appreciate this must be extremely stressful and difficult for you running this business.
Although things aren't going swimmingly across the board, it's great to hear what's happening and that you're on the case.
EDIT: and thanks for the additional info ED. Not wanting to be too flippant at a stressful time like this, but this kinda puts the whole "Craig is wanting people to ask for refunds" comments to rest
*sigh. I hope things go well.
Although things aren't going swimmingly across the board, it's great to hear what's happening and that you're on the case.
EDIT: and thanks for the additional info ED. Not wanting to be too flippant at a stressful time like this, but this kinda puts the whole "Craig is wanting people to ask for refunds" comments to rest
*sigh. I hope things go well.
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Foxgod
Active Member
The current situation is as bad as he always was:
http://thewellversed.com/wp-content/uploads/2011/08/1the_situation.jpg
Oh man, jersey shore sucks.....
K i went a bit offtopic
Keep up the good work CraigX!
http://thewellversed.com/wp-content/uploads/2011/08/1the_situation.jpg
Oh man, jersey shore sucks.....
K i went a bit offtopic
Keep up the good work CraigX!
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mcobit
Advanced Member
- Joined
- Jul 28, 2008
- Messages
- 6,909
Thanks craig, that clears up some things. Maybe those refunda happened because you once said that it would be better, if people cancelled their preorders?
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palstyo
Member
Thanks EDThanks for the update - even though I knew what was going on
Craig, as I mentioned to you: The community is not our enemy. Let them know what's going on and it will calm everyone down.
Some quick additions from me:
The issue with these refunds really hit at a bad time. I've got no problems sending Craig units before he pays them - the issue is: Thanks to these refunds he didn't even have enough left to send me the money for the first 70 units I sent him.
If I sent more units to him, I would've run into financing issues myself - and in this case, I would be personally liable for that with everything I own in my life (try to explain the government you send a company more Pandoras even though it hasn't even paid the last bill...)
I'm currently gathering money to be able to pay the next big bill myself: 140K EUR is needed to start with the next 1000 Pandoras. It's exactly that time, so I didn't have money left to send more units to Craig.
However, as Craig mentioned, we are working something out already. Neither me nor Craig forgot about you, don't worry.
It was just some unexpected issue (and a very big shock for me, to say the least), but with cooperation, everything is possible.
Wow actually I didn't know that you didn't get money for first 70 unit.
Humm It's not small amount.
Actually I want to support this project to continuously so I'll wait till resolve this happen.
But I think bit not fair so if it can be is there any additional things eg extra battery,t-shirts etc which is instead of delay?
About 2300 more units are being produced, yes.
I sold over 20 1GHz Pandoras since I put them on stock since last Thursday, and we haven't even really contacted the press.
And there are over 20000 subscribers of the Pandora newsletter - we also haven't told them they're in stock now.
I'm also planning to make more videos, Tutorials helping users to setup things and showing interested people what you can do with it.
It might now be easy to sell all of them, but I'm pretty sure it'll work out.
Once everything is running flawlessly, we should also be able to lower the price. And christmas is coming as well.
I assume those 1000 new Pandoras are 1GHz models. It should be no problem to sell them, given that the Pandora 2 will take at least 2 more years before it'll be available, and meanwhile the Pandora 1 is the only of its kind. If they're reliably available from stock, and the old preorder mess is cleaned up, I'm pretty sure they will sell.
batfastad
Member
As a Craig pre-orderer from Nov 2009 it's great just getting an update. So thanks to both Craig and ED. Just a quick note every few weeks is really appreciated!!
I'm fully behind this project. I really want a Pandora and have never considered asking for a refund. What would I buy instead that has the same functions
I probably would pay a bit more now just to get my hands on one but I would want something in return, not just a classic Pandora. It seems the price to upgrade me to a 1GHz is almost the same again as what I originally paid. If it was £100-£130 to upgrade my old pre-order to a 1GHz I would probably do it.
I'm fully behind this project. I really want a Pandora and have never considered asking for a refund. What would I buy instead that has the same functions
I probably would pay a bit more now just to get my hands on one but I would want something in return, not just a classic Pandora. It seems the price to upgrade me to a 1GHz is almost the same again as what I originally paid. If it was £100-£130 to upgrade my old pre-order to a 1GHz I would probably do it.
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You're really not a business shark, ED
Not a good idea to announce that maybe in the future you'll lower the price, that will just encourage people to wait for that to happen...
You're really not a business shark, ED
Not a good idea to announce that maybe in the future you'll lower the price, that will just encourage people to wait for that to happen...
Well, you don't need to be smart to know that if a product sells good, the price can be lowered
It's the same with the PSP, PSVita, etc.
Bagpussawake
Member
Thanks Craig,
Although the news is not what I wanted to hear I do appreciate knowing where we stand. I can see that you are working a difficult balancing act and genuinely trying to fulfil your committments, as a result of this update I for one will not now do anything rash that might cause you any more problems, as hard as it is to be patient.
Please, as many have said, keep updating us, in my view the mood on the forums was getting hostile purely through lack of information, there are still plenty of people like me who still want you to succeed and will not cut and run as long as we know where we stand.
@ Ed: Once again your ethical approach to a difficult situation is great to see, I hope the long term brings you the success that deserves
erico
Advanced Member
You're really not a business shark, ED
Not a good idea to announce that maybe in the future you'll lower the price, that will just encourage people to wait for that to happen...
Well, you don't need to be smart to know that if a product sells good, the price can be lowered
It's the same with the PSP, PSVita, etc.
Agreed, and I bet if you could sell for 100$ you would, as that would enforce the brand in a market with no straight competition.
Linux-SWAT
Forum Addict!
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Keep it up guys ;^).
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