Should I have received my final order eMail already?

[carlberry]

That's great news progress is being made! I'm a little concerned though, the first post in this thread has been updated to say:

"You're unit shouild be ready if you have placed your order before 05/01/2016 02:37:00 (that's up to invoice #010893 - and maybe some higher ones as well, as an order with bank wire haven't received an invoice number until the payment arrived)"

When I go to the "Is My Pyra Ready?" link it tells me that, either my order number is incorrect or my Pyra is not ready but my order was placed on 05/01/2016 12:45:XX and my invoice number is #0107XX. What's the best way to contact ED to check? (I don't want to add unnecessary noise to his comms channels but I also don't want to miss my Pyra!!)

Yeah, I'm in a similar situation.

 

[lukey]

That's great news progress is being made! I'm a little concerned though, the first post in this thread has been updated to say:

"You're unit shouild be ready if you have placed your order before 05/01/2016 02:37:00 (that's up to invoice #010893 - and maybe some higher ones as well, as an order with bank wire haven't received an invoice number until the payment arrived)"

When I go to the "Is My Pyra Ready?" link it tells me that, either my order number is incorrect or my Pyra is not ready but my order was placed on 05/01/2016 12:45:XX and my invoice number is #0107XX. What's the best way to contact ED to check? (I don't want to add unnecessary noise to his comms channels but I also don't want to miss my Pyra!!)

Same here.

 

[EvilDragon]

Obviously mine was shipped to the wrong person.

Eh? Was that a joke or something real I need to look into?

Post automatically merged: Feb 15, 2023

Yeah, I'm in a similar situation.

I've already received an eMail about that - and the problem was the timezone!

At the time the ordering started, we were UTC +2, so keep that in mind

But orders are thinning out, so most users who were now expecting their unit to be ready should be included in the next batch.

Post automatically merged: Feb 15, 2023

Ah, and about the invoice number:
I've removed that from the list - as I noticed one thing:
The invoice is being created by the shop when the payment has been confirmed.
So if you placed an order at 01:45h and the payment provider didn't confirm it before 02:45h, then the invoice (as well as the number) would've been created at 02:45h.

We don't care about how long the payment took, we're doing this in the order when you did place your order. So the invoice# doesn't really work for the orders done within the first hours, it will work once orders thin out a bit more.

 

[EdenR]

Then how much time i must wait for #011135 order? How many pyra was assembled per week?

 

[ClockworkCoder]

Then how much time i must wait for #011135 order? How many pyra was assembled per week?

Well, production started in Dec 2020, and there apparently are roughly 250(?) Pyrae now in the wild...

I'm really hoping that production may be able to ramp up even a little, it sounds like many of the problems have been resolved (or are in progress re software updates).

What concerns me most is that ED mentioned that it can take anywhere between 30 minutes to a few hours to assemble and setup a Pyra, but with a really hectic, more-than-full-time job, I can't imagine that improving any time soon...

 

[Djoga'Ro]

What concerns me most is that ED mentioned that it can take anywhere between 30 minutes to a few hours to assemble and setup a Pyra, but with a really hectic, more-than-full-time job, I can't imagine that improving any time soon...

iirc, that was with the misconfigured case molding batch, since it meant manually finishing the cases' fit, and should be resolved when the cases from that batch have been used up. ?

 

[ClockworkCoder]

and should be resolved when the cases from that batch have been used up

Were there around 500 of them? If so, we're about half-way through...

 

[Djoga'Ro]

Should I have received my final order eMail already?

Ok boys and Girls who allready got they’re Pyra, this means whe have to make our Part of the deal, and post Pyra Videos, so the waiting one have something to watch and enjoy, It’s quite easy to do, my first Video was just made whit my Phone on the Kickstand on a few Discworld Books ^^

pyra-handheld.com

Post automatically merged: Feb 15, 2023

When pasting a link to a post, shouldn't it preview that post instead of the threads OP? Whatever, :

Yep, and he clearly hasn't paid any attention at all, as we'll have around 375 coated cases which we manually fix (which is why it takes so long).

 

[ClockworkCoder]

That makes it sound quite a bit more optimistic, thanks

 

[ClockworkCoder]

In just two months, the Pyra comes,
A handheld dream, we'll hold in thumbs.
A gadget that will set us free,
To game and work, wherever we be.

With buttons plenty, and screens that shine,
It's built for all, a friend of mine.
A pocket-sized computer, oh so grand,
To take with us, wherever we stand.

So let us wait, with bated breath,
For the Pyra to come, and bring us rest.
In just two months, it'll be in our hands,
A wondrous machine, to explore new lands.

- ChatGPT

 

[Nilsnsn]

Ah, and about the invoice number:
I've removed that from the list - as I noticed one thing:
The invoice is being created by the shop when the payment has been confirmed.
So if you placed an order at 01:45h and the payment provider didn't confirm it before 02:45h, then the invoice (as well as the number) would've been created at 02:45h.

We don't care about how long the payment took, we're doing this in the order when you did place your order. So the invoice# doesn't really work for the orders done within the first hours, it will work once orders thin out a bit more.

Ah, that explains a lot. I paid by bank transfer which was confirmed 2 or 3 days later i think

 

[vatin]

Would it be possible to estimate a shipping roadmap, to help predict when one should receive their unit?

 

[steward-fu]

Please provide a shipping roadmap or list, it takes long time for waiting (I ordered on 05/01/2016) and the update information is very rare.
Even though it is very slow (maybe, 3 Pyras one week are shipped), we need such update information.

 

[netcat]

I have suggested just this in the past. Specifically that the is my pyra ready website show position in the queue which I believe is technically possible. Or if we could plot a trajectory of invoice numbers Vs ship date that might give us an indication. Just need a few datapoints...

 

[carlberry]

At the time the ordering started, we were UTC +2, so keep that in mind

What? You mean mean the world doesn't run on GMT? *mutters in colonial British*

 

[Null]

to help predict when one should receive their unit?

 

[EvilDragon]

Please provide a shipping roadmap or list, it takes long time for waiting (I ordered on 05/01/2016) and the update information is very rare.
Even though it is very slow (maybe, 3 Pyras one week are shipped), we need such update information.

If that would be easily possible, I would do that. Sometimes, I can assemble 10 units in 3 hours (if they don't need to much work) and sometimes one unit takes more than one hour as for some reason, you can't get the shoulder buttons to work or anything else acts up, etc.

Additionally, there are users (quite a few ones, AFAIK) who used their voucher codes to buy something else. If they simply do that thinking it would make their Pyra preorder invalid: Nope. The Pyra Preorder stays active until they tell me. So it could be quite a few of the active preorders will never be changed into final orders anyways.

And finally, based on experience with the orders I have so far, about 10 - 20% of the preorders do not place an order for their final unit.

What I could do is create a map of active preorders and when they placed their order so you can try to guess it yourself and left you know how many units have been built every week, but everything else is guesswork for everyone himself.

 

[pyrat]

In my humble opinion it's not worth the trouble and can even leak private info if not well thought out statistically, so I'm happy enough if I get an email when I can order.

 

[steward-fu]

Honestly, I am a fan of Pandora handheld.
I spent €1500 on dragonbox.de for Pandora, not include bought Pandora from ebay.
I am happy Pyra is the successor of Pandora.
So, when I know it can pre-order from dragonbox.de website.
I ordered on the first day within the first 2 hours.


But after around 7 years, what I got ? it is waiting and then waiting, waiting...
I cannot believe it is around 7 years for waiting...


Here are the lists we talked from discord:
2022/05/30 07:56 => so you should only be a couple of months away at max
2022/09/13 06:14 => an employee stealing items and selling them on eBay.
2022/09/13 06:15 => In October I'll get more help in assembly
2022/10/14 08:03 => I posted a huge update at the boards last week.
2023/01/10 10:01 => Most of the currently remaining units have been shipped
2023/01/10 22:51 => so it should be available next week for you
2023/01/30 11:00 => It can't shipped before the order is completed


I ordered on the first day within the first 2 hours.
So, if I don't get Pyra handheld, who has received their Pyra (for the pre-order) ?


We just need a very simple list that shows who will be the next one to get their Pyra.
Is it hard for you to do this ?


Honestly, I will not support the successor of Pyra because I don't know how long I need to wait...
very very disappoint...

 

[TrashyMG]

I ordered on the first day within the first 2 hours.
So, if I don't get Pyra handheld, who has received their Pyra (for the pre-order) ?

If you indeed ordered within the first 2 hours, I would have expected you would have got an email already to complete the ordering process, the email I got ended up in my gmail's spam folder, but I had heads up from someone else just behind me in line they got their email and sure enough found it in my spam folder.

Get a hold of EvilDragon and check if your order was ready: https://dragonbox.de/en/content/contact-us.html