I think its for the best that Craig leave the Pandora behind. If and when, big investors come in, as well as new customers, they shouldn't see the unprofessional nature with which Craig has handled his part of Pandora. He doesn't inspire confidence in what has already been a rocky and drawn out venture. Ed on the other hand has always been professional, devoted, thoughtful, and has always treated customers with the respect that they deserve. The kind of person that SHOULD be the face of the Pandora (even with that hair! It adds to his geekness). I haven't purchased a Pandora, but have been on these boards for years, since it was first shown on Endgadget. I hope the project has a long life and that I get to buy one once they start moving out of the production line, just not with/from Craig.
+1
-1000
If you didn't read:
from craigx
----------------------------------------------------------------
'''Yes, thanks for the great 'support' I've been shown here by some users, after all, investing only 4 years of my life, hundreds of thousands of dollars, and almost continuous 7 day weeks I probably deserve it.
39,000+ 'sent' emails in that time, 2500 in the last 2 months. I can only image it is tens of thousands of forum posts and PMs too.
That's what not communicating looks like I suppose, or at least to those of you who only want to see what you want to see.
Almost constantly during this project I've had hate mail in public and in private, every step of the way, every hurdle cleared and it's time for a new target to be set up to criticize me.
The Pandora won't happen, the Pandora won't work, The Pandora won't ship, The support won't happen and I am in general a lazy good for nothing bastard.
Every bit of it true, if you like.
Thanks,
Craig
PS, those of you who sent me kind emails and have met me in person, you kept me going and for good or bad the Pandora eventually existed and works. As I bow out of this I want to thank each and every one of you for your support, orders and kindness, without you it would never have happened. Cheers. ""
------------------------------------------------------------------
Craig: I would like to express my condolences on how people have been treating you. I have been seeing far to much anger in this board. I wish they could have understood your position before they decided to say such abusive things.
They may have had to easy of life, and don't know what it is like when a big project goes poorly. Not to mention, it seems like customer service has never been something you wanted to spend your time on. I know I make things for a living, and dealing with customers, especially angry or unreasonable customers is the last thing I want to deal with. I developed the job so I could work with my brain and my hands, not my mouth.
I hope that you may reconsider leaving the group and instead after the money gets organized, work only on development and troubleshooting(not first tear customer service troubleshooting either.). This team would loose so much not having you to help with the design. And the pandora 2 design period is right round the corner so to speak. In my opinion I think the company would loose one of the most valuable resource it has. So what if customer service is not your gig. Especially at this volume, it would drive most of us nuts if we had to gaze upon that level of chaos.
So in closing I wold like to add another -1000 to the vote score.
So as I count it -1995 is the current tally score. Looks like you need to stay Craig. Sorry, you are to valuable. And many of us look up to your rich skill set.
I personally can't wait till the refunds and first batch deliveries can happen, and we can get some of the angrier people out of the forum.