Tripmonkey_uk said:
I've already explained this a couple of times.
Amazon got screwed for it in 2001 when they failed to fill pre-orders before selling more stuff. Unfortunately they thought they could take new orders at the same time as fulfilling the pre-orders but their supplier dried up for a while. This left people who had pre-ordered without their goods whilst new orders had been completed.
New laws were brought in to protect people who pre-order goods on-line which basically state that When selling a product, all pre-orders must be fulfilled before normal sales can resume.
Well, okay, so we've got to choices...
1. Because the nubs disaster did cost a lot money and some people are cancelling, the project could go bust when running out of money because the slower we produce, the more people will probably cancel. That could lead OpenPandora to go bust and therefore, nobody would be getting any money back and no Pandoras, so the worst case scenario.
2. With the Premium Pandoras, production can be sped up by having a bigger team, less people are going to cancel (and if they do, their unit could be sold at a higher price as Premium unit as well to compensate that), which will make the whole thing continue. Only IF someone sues us because of that, the company goes bust and nobody would get anything anymore.
So, well, yeah... I also don't like that, I'd rather have it that we still had the ressources to pay the people to help out with the Pandora production ourselves.
I'd also rather had it that the nubs never were broken from the beginning or CC would be more accurate and faster with shipping the units and give us some proper schedule.
Because those were the issues that cost us a lot of money. In fact, production of each unit in Batch 1 was approx. 400 USD as cost. Just calculate how much of our private money we put into that to get the units out... sales price was 250 USD at the beginning, so a loss of 150 USD per unit. With 3000 units, you can see how much that is...
Sure, you can see us as business, technically, both OpenPandora Ltd. and OpenPandora GmbH are both businesses.
However, I still see us as guys who try to achieve something together with the community.
We were inexperienced, which is something everyone knows. We are trying our best, I'm working about 12 hours a day just on Pandora stuff and basically are paying money doing that, not getting anything.
So would you rather like us saying "Geez, it's too much for us to handle, we give up", stop the whole thing, file insolvency and no one would get any Pandora anymore (and most no money back)?
Or do you rather want that we continue to try our best and get the units to everyone as soon as possible?
If you're having so much trouble about that, why not tell Craig to ship your unit out NOW otherwise you will take him to court?
Though I'm not sure it's cool going to court here as it means that probably most users here who paid the same amount as you on the same day won't get anything... no money nor a unit.
But if it's what you want, no one can stop you here.