I've been following this project since right around february of 2008, so I would say I'm a long time supporter, and if my unit hadn't shipped when it did, I would have gladly paid to get one off of Ebay at 500+. If the 3DS wasn't region locked, I would have made a preorder for an import unit at close to 500 for that device. Many here aren't of that mind set, but many are.
This is a community problem, and as such, the community needs to help fix it. Yeah, we didn't buy faulty nubs, and no we didn't hire the Chinese mould company, and no we didn't like CC telling us lies, but if you got a cheap unit, or got a 1 nubber, or if your in batch #2 it doesn't matter, we are ALL IN THE SAME BOAT. Let's all do our best to make the current sitiuation better for all.
This is a most important transition for this project. It is time to go from the garage, to an office. From small community project, to getting worldwide recognition. Apple started this way at one point, as did Microsoft, as did Nintendo. There is also hundreds of companies who never get this far, and many more who get started, only to go down in flames shortly there after.
Everyone here who has gotten a unit, can attest to how great the Pandora is, and how amazing it is that 4 guys from around the world put it together. No it isn't perfect, but in many was it is perfect! Many here have been waiting 2+ years, so if everyones unit can be completed a little sooner, and more staff hired, I don't really see the problem. Every successful business goes thru growing pains, most companies just don't tell the public what they are.
The ICP has a ton of interest, and that will only help the Pandora, as the Pandora can only help the ICP. All of this will help bring in support and buzz from the industry. Production and supply is finally going well, and if the team doesn't make an effort now to take advantage of potential business, they will be doomed. Yes I have a unit, it is currently being repaired, but I want customer 4000 to get his unit as quickly as time will allow, just as I want customers 8000, 10,000 to get there's ASAP. Just in the last few weeks, software support has jumped due to another 500 units shipping. Can you all imagine what it will be like once batch 1 is complete? It's going to be nuts!
Yes, there are many here who are not happy. There are many more who are. Like always there is never a perfect solution that everyone will be happy with. That's the way of the world. At the end of the day, the team has to do what is best for previous customers, present customers, and future customers. Steve Jobs has never asked any Apple user what he or she may or may not like, he just does what he feels is best, and that is what the team needs to do currently. DO WHAT YOU NEED TO DO, AND DON'T APOLIGIES FOR DOING IT, JUST DO IT!
Chris