A couple of thoughts on how to deal with the 'How do I find the BIOS?' problem :
1) As a developer you can comment on customer reviews, a quick copy paste of something like 'sorry to hear you are having problems, please read the FAQ on the official support forums and if that doesn't help feel free to start a topic there. If nobody can help then we'll happily refund your purchase.'
2) Make a slight change to the FAQ
Change :
Q: How do I get the BIOS files? Can you give them to me?
A: The Nintendo DS BIOS files are copyrighted code and therefore can't be freely distributed. It's recommended that you obtain them from a real Nintendo DS using a flashcart and the utility that can be found at the following URL:
To
Q: How do I get the BIOS files? Can you give them to me?
A: In most countries the Nintendo DS BIOS files are copyrighted code and therefore can't be freely distributed. It's recommended that you obtain them from a real Nintendo DS using a flashcart and the utility that can be found at the following URL:
However if you reside in an area where the DS BIOS files are not protected by copyright then a Google search for 'NDS BIOS files' will help you.
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Guess the fact is there are a lot of people who are just not very smart, and a lot of noobs out there, who don't really know how to use a search engine.