Well, he didn't send me text not was it a form, he sent me a screenshot of his online banking account, so there was nothing telling me what was month and day.@EvilDragon
For future reference, US residents will most often represent dates as mm/dd/yyyy. Yes, that is a bit nuts. Since you are servicing international orders with a chunk of them from the US, I recommend that whatever form you are having dates entered into gets broken down into separate fields for year, month, day. It looks like the above date from @FlapJack of 7/12/2016 was meant to be interpreted as July 12, 2016. Since it was sent in text form (not a date field) the interpretation difference could be seen as 'cultural'. IMHO we should adopt ISO 8601 date formatting worldwide and use yyyymmdd (ex: 20160712) formatting and reject mm/dd/yyyy and dd/mm/yyyy for anything.
But seriously... I can now understand to understand why FlapJack is in such a rage.
This REALLY sounds too ridiculous to be true, honestly. This is Murphy's Law at its best (or rather worst).
Here is a summary of what happened:
- FlapJack preordered a Pyra and GPD Win using his GMail email address on July 12th (2016-07-12, in international date). He paid using a credit card. He didn't use his real name for the preorder, he used his nickname. So far, so good.
- For whatever reason, he didn't receive any emails from the shop to that gmail address, even though the shop correctly sent them (that's what I can check, but I can't check what gmail did with them).
- Then the GPD Win was ready for shipping. I sent everyone an email with a link to finish the order. I also mentioned in that mail that I know shipping to USA is expensive and everyone who thinks it's too expensive for him can wait and I'll try to find some combined shipping that would be cheaper. Sadly, FlapJack also didn't receive this email.
- Then, middle December, he contacted me, claiming that the bank has deducted money from his account for the preorder, even though that order was way back from June (it was July, but he accidentally said June). He sent me a screenshot of his bank account which showed openpandora.de has deducted money (2016-07-12, which I read as December 7th). I understood that mail wrong. I thought his issue was that he ordered and paid in June and now the bank has deducted money AGAIN! So I told him to check it with his bank, as we didn't deduct any additional money. I couldn't check his order, as both the email address and name he used were different from the one he used to place the orders. As the whole transaction in December looked fishy to me, I also told him that there shouldn't appear an openpandora.de for the payment (I was wrong here - but it still sounds weird to me that my credit card payment service used openpandora.de when the official company name is OpenPandora GmbH.
- Unfortunately, that email never arrived, as sbcglobal email-addresses were blocked (as I found out later)
- So he posted that at the boards. I contacted him via PM and also checked why my reply has not been received by him. I found out that sbcglobal blocked my mails ("failure notice"-emails) and they also provided instructions how to get unblocked (which I did).
- Then we had a few emails where I needed to check his original payment, as I couldn't find an order from him (I checked name and email address, but both were different in the order, as he used his nickname and a different email address).
- Once I could confirm his payment and found out about the two different email addresses, I sent him the shipping cost voucher, as I did with all other remaining oversea orders. I didn't know that he has not received the original voucher.
- Then he told me he doesn't have to original voucher code. I looked it up in the database, accidentally copied the wrong code (one line too high) and sent him that one.
- That voucher code had already been used, so he got angry (understandable). I sent him the correct voucher code right away.
- He used both the half-shipping costs and the preorder voucher code and got angry again - because he still had 61 EUR to pay (not 30 EUR, as "promised"). Apparently, he didn't read about the downpayment.
- Well... here we are now.
If the emails from gmail did arrive back then, he would've had the voucher code and would've also received the notification that the GPD Win is now ready to be shipped.
If he didn't contact me in December but in November, I wouldn't have misinterpreted the date, as December would've been in the future back then. I also probably wouldn't have wondered about the openpandora.de on the payment details.
If he didn't use a different email address and name for the order than later when he contacted me, we wouldn't have needed to investigate the payment as I would've found his order right away.
If sbcglobal didn't have blocked my emails, he would've received my answer earlier (and probably wouldn't have posted here at the boards).
If I wouldn't have accidentally sent him the wrong voucher code, he would probably not be that pissed off as he is right now.
If he read about the downpayment and final price, he wouldn't have wondered that he still has to pay 31 EUR for the unit itself.
That's a LOT of weird ifs... if someone told me that story, I wouldn't have believed it myself. Anything that can go wrong DID go wrong here.
It's no ones fault though. It was a lot of misunderstandings, bad coincidences, etc.
Still, I don't like all that shouting and yelling. I rather try to fix something by finding solutions than by shouting around.
And I certainly wouldn't accuse anyone that he was lying (unless there's some REAL proof), but that's how differently people react.
The only thing I can offer now is an additional 10 EUR voucher. This way, that order would've made zero profit for me, but at least I wouldn't make a loss.
So that would be 51 EUR left to be paid (incl. shipping costs).