One thing first:
I never intended to defend Craig and his actions. I am fully with you when it comes to using all the legal help you can get to get back your money. Thats your right I think and I would never try to talk anyone out of it.
Besides that, I am not a native English speaker so it may happen that I do not express myself the way I intended
What big company has ever treated you like this? Big companies don't normally ask for the full price for devices they have yet to make, take 1.5 years longer than the expected date before they can start shipping anything, ask for more money to speed up the rate at which they can send them (which ends up not really speeding up anything), take new orders for an even more expensive newer model that they then weren't prepared to pay for and thus weren't prepared to actually send, start denying any refund requests, drop all communication entirely, then much later ask if the still outstanding customers to just write off their loss so they can strike off the company scot-free.
Craig actually got a ton more leniency than a real company ever would because people recognized he was a small player, but there are limits to these things. I said years ago, the more people go on defending and wanting to believe in things the more upset they'll be when they finally reach their limits, and that if Craig didn't deliver eventually there will be a lot of people pretty angry with him.
You are right, most companies do not do exactly this (to private persons at least). I was referring more to "General" stuff, and it happens all the time.... like cars with parts build in that are crappy, cost a lot to replace or where faulty in the first place and where not replaced on warranty. My Toyota car display was such a case. 3500€ replacement costs according to Toyota for replacing simple display that was misproduced (many identical issues with that series of display) AND could have been fixed for a electronically skilled person with proper tools in 2-3 hours. Mainly: Products you buy that get useless on purpose far too early...like a 600$ mobile that becomes worthless not because its old and worn out but because noone is allowed to write a decent software.
Software that looks "fine" beforehand and after you bought it you find issues that prevent you from using it properly but noone likes to fix them, because noone cares (they got the money, right?). Most German telecommunication companies also tend to show this behaviour 2 seconds after you signed the contract with them ...
Anyways:
When I decided to spend money on the Openpandora back in 2008 I pretty well knew that this is a wager. Of course I hoped it would turn out well but I knew it was a risky investment. In business terms this is probably as risky as a venture capital seedstage investment
Now again: I do not want to say anything pro-Craig. I just say: I for my part calculated with that risk (and for me I was lucky, besides the 3 years wait). If I don't want to take that (big) risk, I go and buy a finished product.Same goes for kickstarter: I love the idea and I funded quite a few things, but I know that: a) this could totally go wrong or b ) the product might not become what I hoped for. That risk is part of this kind of deal.
What Craig (probably, as we don't know for sure) did is in no way acceptable and I support every legal step to shed light on this. Especially because (and thats the only thing I take an issue here) it seems like the personal failure of a single man puts the whole idea / project in a bad light. This is not only unfair against those that put huge amounts of time/money/whatever into it and are still working on a successful product but also because I (personally) really like that kind of development. Never ever was there a chance to create such a thing, because 10 years ago you'd either need a professional financial investor or a huge amount of money. This system makes it possible to distribute risks and costs on a greater amount of people and is a lovely way of giving power back to people.
Noone would have produced a Pandora and I am pretty sure noone would have financed it.
Now
this is what really pisses me of, even though I understand that if you sunk US$300 into nothing getting back your personal money is more important right now