This is an FAQ for all remaining preorders of OpenPandora Ltd. who didn't receive their Pandora yet. Please note: All prices mentioned within this thread are without VAT. If you're living within the EU, 19% VAT will be added. 1. I heard OpenPandora is being closed? That's not entirely correct - it's not OpenPandora, it is only OpenPandora Ltd. There have always been TWO companies names OpenPandora. One is OpenPandora Ltd. in UK (which is Craigix' company), the other one is OpenPandora GmbH in Germany (which is mine (EvilDragon) company). OpenPandora Ltd. has recently requested a struck off the company register. That means that the company will simply be closed and will cease to exist. You can object that, in case you still have an open order with them - please find more information on this and this thread. OpenPandora GmbH is still alive and healthy, manufacturing Pandoras and trying to help out the remaining preorders from Craig. I don't advise taking legal action or a small court claims against OpenPandora Ltd. and I don't advise to NOT do it. It's up to you and your own feelings and ideas if you want to leave Craig alone or not. On the one hand, I can fully understand that he had a lot of troubles and problems that he didn't expect, so he's probably down already and you probably shouldn't punch a guy who's already lying on the ground. On the other hand he wasn't really supportive and most probably lied a few times during the last two years - and we don't know where all that money went. Find more about my thoughts here - and decide for yourself what to do. 2. So why are there two companies? Well, we developed the Pandora as a team, but each of us had their own shop setup including their own preorders. The team consists of different members from all over the world and each one had their own jobs to attend - having one major company together just wouldn't work easily. Each company had their own orders, customers and finances. If OpenPandora Ltd. runs out of funds, it doesn't mean OpenPandora GmbH does as well. OpenPandora GmbH cannot make any decisions for OpenPandora Ltd. and the other way round. OpenPandora GmbH does not have access to the accountings, customers, databases, etc. or similar of OpenPandora Ltd. and the other way round. Liable for your order is the company you ordered from - which most probably is OpenPandora Ltd. (since OpenPandora GmbH has delivered all units to their customers). It's the only company to direct refund requests to. 3. But why did all OpenPandora GmbH customers get their unit, but not the OpenPandora Ltd. customers? Isn't it unfair? After a lot of issues there had been with manufacturers and OpenPandora Ltd. was mostly giving up, OpenPandora GmbH took over, made a plan to move the full production to Germany and deliver all remaining customers with the profit made from newly sold units. That plan worked well - except for one thing: Something seems to have gone wrong at OpenPandora Ltd. Please note that this is pure speculation - as I don't have access to any of the business documents of OpenPandora Ltd. I know some things though: The number of remaining customers Craig (from OP Ltd.) told me in 2011 was 800 I bought parts for about 80,000 EUR from OP Ltd. so that they were able to pay refunds. I sent them hundreds of units. They made money from the 1GHz preorders. According to my calculations, the remaining number of preorders should be something about 100 - 150. Something OP GmbH could've taken care of, as planned. There are more than 500 remaining preorders left in the queue of OpenPandora Ltd. OpenPandora Ltd. doesn't let us know anything, so we have no idea what exactly has gone wrong, where the money and the units went or anything else.Therefore, I cannot give you anymore information here. 4. So my money is completely lost? Yes and no. Yes, the money is lost, as OpenPandora Ltd. is not able to fulfill your order or pay for refunds. No, the money is not fully lost, as OpenPandora GmbH and the community here are working together to get you your Pandora for a reduced price. 5. What are my options? OpenPandora GmbH can offer you to sell a 1GHz Pandora for production costs. Please understand that the unit can't be sold for a lower price - I know you paid your unit already, but OpenPandora GmbH has never ever seen your money and can't afford to make a loss. OpenPandora GmbH can offer the following: Get a 1GHz MegaPack unit right away for 300 EUR (or 357 EUR incl. 19% VAT) (once they're back in stock) Wait until the successor (the Pyra) has been finished and get it for production cost price(please note: I cannot assure you that it ever will be finished nor can I tell you a date for that, but I sure do hope so!) NOTE: Getting the units right away is only possible when they're in stock. Don't worry though - if NO unit is in stock, you can't order it.So you can be sure that the Pandora will be ready to be shipped whenever you place your order - no preorder or waiting time anymore! What OpenPandora GmbH can NOT offer (even though it was included as options in the survey): Get a Classic Pandora right away without additional payment.This was an idea from Craig who claimed to have Classic Pandoras left - but it looks like he rather sold those via eBay than to deliver them to the customers who chose that option in the survey. Get a Refund for your order.OpenPandora GmbH has never received any money from you and refunding anything here would be a full loss for the company. 6. When should I send an eMail and when shouldn't I do that? Please send an eMail to email@example.com when... ... you didn't receive an eMail with your current status and the vouchers ... you want the MegaPack upgrade email ... your details in that eMail (items ordered, options chosen) are not correct ... you didn't receive that eMail. ... your eMail address has changed. ... you don't plan to use any of the possibilities I can offer you (i.e. if you really want a refund), so I can strike you off the list and you won't receive any more emails from me. ALWAYS ADD YOUR ORIGINAL ORDER INFORMATION (order number, name, address, email used) WHEN SENDING AN EMAIL! Please DO NOT send an eMail... ... to let me know your address has changed. You'll have to enter your current address anyways when ordering, so no need to let me know upfront. ... if you have further questions that might be interesting for other customers as well. Please ask them at this thread. 7. Final Words I'm really sorry about what happened and that you didn't get your unit. Please understand that I am doing anything I can to help you out, but my options are limited as well. Thanks for your understanding - and now let's finish the remaining preorders together!