Well, I was pretty consistent. My first post in this thread was about free will. It was in Dutch though
Yes, and when you said it I explained that in the sense of the universe being a giant machine with each action caused by previous actions then absolutely there is no such thing as free will, and then I moved on because the discussion was entirely irrelevant. I am not talking about free-will in a cosmic responsibility sense, I am talking about it from a local sense: if you perform an action are you responsible for that action?
You have already acceded that there exists at least one situation where it is so, you accept that local responsibility exists therefore any discussion on cosmic responsibility and whether or not "free-will" exists is entirely irrelevant. We've got local responsibility: the man is responsible for beating his wife.
So if I use the same logic to the original post I would say Craig is partly and maybe even mostly to blame, because he created an atmosphere that is unworkable for his employees by infuriating his customers willingly.
Ok, if that's the direction you want to go, then that isn't the end of the story. Craig has been extremely frustrated. Things aren't going as well as he'd hoped. He has a history of bringing bad news and getting bitten for it so he's stressing out trying to figure out what to do. Meanwhile, users are sending emails asking for updates, every day more and more requests and he just can't keep up with them, so he does nothing. He didn't fail to send any updates through an active choice, he simply couldn't send any update because of lack of status from suppliers and from piled on frustration of the backers. Therefore, by your same logic, it is the suppliers and the backers making frustrating requests that are to blame.
See the problem? Do we draw a line and stop somewhere? Do we know where we can draw that line or is it an arbitrary "I know it when I see it"? Or do we just keep going back to the beginning of time and no one is at all responsible for anything?
And that's why your argument on "free-will" is irrelevant. Either the people writing the emails are responsible for their own actions or if they are not responsible because there is no "free-will" then neither is Craig. Everything is action-reaction, but it is your brain that came up with the reaction. Own the reaction, don't blame it on someone else.
Alternatively, if you still insist that they aren't responsible and were simply reacting then be consistent and stop taking credit for things as well: you didn't choose to study hard and get an A+ on that test, it was all a reaction, etc. You can't have the good without the bad.