Honestly, before you all go overboard with the conspiracies: Yes, Craig will lose money on every original pandora sent out. Thus, people who want a refund is actually financially preferable. However, if Craig really wanted to fuck people over, he wouldn't need to "stonewall" anybody anywhere. He'd just have to take his company into liquidation, sending out neither pandoras nor refunds. He hasn't. He's obviously given up on commenting in these kind of threads, for obvious reasons, and one could reasonably argue that he shouldn't have done that, but keep the complaining to that. There is no need to invent conspiracies that would actually be less profitable than just doing the legally and economically sanctioned thing and just fold.