Say I want a refund


H00T

Still Fresh
Joined
Nov 2, 2010
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2
I want my money back and can't get anyone to respond to emails. Scamdora?
 
How long did you wait? What address did you contact? Did you check your spam folder? Try sending from a different email address?
 
I want my money back and can't get anyone to respond to emails. Scamdora?
No, they just answered the phone this afternoon in the UK. Its my understanding that Craig's shop has changed ISPs and there has been a backlog of emails over the weekend. Give it a day or two, if you don't here anything, try sending another.


They will gladly refund you so they can sell your unit as a Premium for a profit.
 
I can tell you this company is swamped with emails.


I was in your shoes and all I can tell you is to try to be patient and persistent.


the ends will justify the means.


there are times i ask questions in the forum and get no reply.


i figure my questions are not technical enough questions to be addressed... but i keep trying to find what i want.


you will get your reply please just hang in there for this is no scam ,,,,it is a great piece of kit!!!
 
Good luck, I've been trying to get a refund for about 4 months. I send 1 email every other Monday but still haven't heard so much as a peep.
 
Good luck, I've been trying to get a refund for about 4 months. I send 1 email every other Monday but still haven't heard so much as a peep.

As mentioned before, have you tried different email addresses? Maybe they don't receive your mails.


I can't imagine them ignoring you.
 
i was never ever ignored....maybe i did not get a response as quickly as i thought i should have ,,,but never ignored.
 
As mentioned before, have you tried different email addresses? Maybe they don't receive your mails.


I can't imagine them ignoring you.

I only have 2 email address to email so I send one a month to each. I send my emails to openpandorasales@gmail.com and sales@openpandora.org. I actually just sent another yesterday.
 
sales@openpandora.org is just a forwarder to openpandorasales@gmail.com


There definetely seems to be an issue with the eMail though, I know there had been refunds during the last weeks.


Could you try to send it FROM another eMail?


I know it can take up to 1 - 2 weeks if there is REALLY a mass of mails, but I've never seen Jacquelyne ignoring someone for 4 months...
 
Firstly we answer every email we get and we also have a *phone number*.
 
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Firstly we answer every email we get and we also have a *phone number*.


Not everyone has international calling ( if h00k is in the US ) Or can do it depending on their service provider.

Are you serious? Why would an American be banned from phoning the UK? People phone us from the USA at least once a day.


This guy is just a troll, look at the topic title and by-line, it's asking for trouble and he knows it.
 
sales@openpandora.org is just a forwarder to openpandorasales@gmail.com


There definetely seems to be an issue with the eMail though, I know there had been refunds during the last weeks.


Could you try to send it FROM another eMail?


I know it can take up to 1 - 2 weeks if there is REALLY a mass of mails, but I've never seen Jacquelyne ignoring someone for 4 months...

I have not, but I will. Thanks for the heads up!


Edit: Just emailed them from my other email address so we shall see what happens.
 
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Are you serious? Why would an American be banned from phoning the UK? People phone us from the USA at least once a day.

This guy is just a troll, look at the topic title and by-line, it's asking for trouble and he knows it.

I doubt he can't call from the US and he never claimed he couldn't, but that does cost money and he shouldn't have to pay to contact you.
 
Are you serious? Why would an American be banned from phoning the UK? People phone us from the USA at least once a day.

This guy is just a troll, look at the topic title and by-line, it's asking for trouble and he knows it.

I doubt he can't call from the US and he never claimed he couldn't, but that does cost money and he shouldn't have to pay to contact you.
I can let you know what about a 5 minute call cost me through


1-800-CALL-ATT (I hate to give them any business here but its easy)


They only ran my credit card twice for a $1.00, I'm sure the charge will post in a few days. Jacquelyn does exist and she was extremely helpful and knowledgeable to give me an immediate answer to my inquiry. She also stated she was backed up on email messages and while glancing through them saw one from me which she found quickly found during our conversation.


@Exophase: I know of no international toll free calling besides between Canada and the US sometimes
 
Skype exists, you know. And according to Anonymous the first call from a new account is free! Yay.


Anyway. As Craig's finely honed senses have already determined: Obvious troll is obvious.


If it's really proving problematic to get a refund, simply wait it out and sell on EBay. There's still a profit to be made!
 
Are you serious? Why would an American be banned from phoning the UK? People phone us from the USA at least once a day.

This guy is just a troll, look at the topic title and by-line, it's asking for trouble and he knows it.

I doubt he can't call from the US and he never claimed he couldn't, but that does cost money and he shouldn't have to pay to contact you.

Right, and if you return something to store they pay for your fuel, right?


Maybe I should also pay a fraction of his internet subscription too if he emails?


Did you even think before you posted that?
 
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Scamdora?
tT2Sb.jpg
 
I think is harder to buy one than have refund :lol:
 
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