ingrin said:
So... what you get is comfort of mind, I guess. And the cost is taking time away from them actually processing the refunds and constructing the re-order e-mails.
Lets be honest, everybody wants "comfort of mind".
They way this is being handled is do darn nonprofessional... And i have seen some serious unprofessional projects before, but its even starting to get to me...
They are going to need the members data ( email, address etc ), so if there is any sens, the will get all that data from the banks order system. Even if they did it manually, record by record. On a day, you will have a nice excel file with all the people who order, there address, mail etc...
Now all that needs to be done, is make up a nice email informing those people who are effected about there status. A days work...
O yea, the refund by location is in contrast to any logic. If the orders are recorded in the bank system, that means they are recorded chronologically. In other words, now they are wasting time to first sort everybody by region, and then mail them? How? Are they looking at every record, o a UK person. Refund, next 20 record, o again, a UK person. Refund. I mean... That alone makes thing more complicated, because when they are past the UK, Switzerland, Frans... O wait, now the Greek customers who order here. Wait, what country's did we already do? Looks up list every time?
I know, that sounds silly, but based on the amount of information we get, and how its handled, thats how things look. A big wast of time how its handled...
But no, now we have people panicking all over the place, because nobody knows whats going on.
And don't come off with the "if you don't like it, cancel" attitude, what seems to be used way to many times to people who justify complain.
And to be honest, what the fuck is wrong with the bank in the first place. I'm getting tired of hearing about how they have bank problems, but we don't know anything. Explaining that alone might help put people at easy. And the "but they can't tell because of legal reasons" is bs. Unless Craigex states that he / she has a lawyer actively looking at the case, there is no legal of whatever reason to keep people in the dark about it.
O Chip, in regards to your statement that it always has been the end of the month November for the shipping, no, it aint. Most of the talk was mid month November. But as always, any changes and information are buried deep in half a dozen of threads.
And a last point. I know some people here seem to be "all is perfect", "setbacks are expected" and all that. But, a bank issue is not a setback, its a major problem. Same with the LCD's. If there are 640 LCD's a few weeks ago, whats holding up the production? There where able to produce a first batch of 500 LCD's if needed. Hell, it might even be better, because heaven forbids, if something goes wrong there, they don't end up with another 3800 busted.
Hell, just the response that even ED did not have a version2 board a few days ago is rather odd...
And yea, i know, i'm already expecting my share of responses to this, how i'm being silly, and other responses. But after a month & half with only one highlight ( the upgrade ), and for the rest some sporadic info ( paypal, bank, lcd's, case not even made, etc ) how things are going bunkers with only a few scraps off info to back it up. What do you expect...
And but "if you mail them, it will slow things down" is just bs. If they did a proper communication job in the first time, they don't have to deal with people panicking and mailing / calling them... They have a website, a blog, the newsletter, o my, how actively this is updated with the stats of the project, the tech detail. *sigh* One's in the blue moon. Hell, the last newsitem is a month & a week old... jikes...
You know, i have a customer here, they also wanted peace of mind. They asked to be informed of the progress on there program development. You know what, every week i send out a email detailing the changes made. Takes 10min max. Customer is happy, and informed. That same customer was also a customer in the company i used to work for ( before going freelance ). We had daily panic or angry mails from them ( and other customers ), because the bosses did not see "keeping the customers informed" as a priority ( hell, they even did not want it ).
I'm betting now, that some people will already be going on "don't use personal experiences, because its not to the point". Yes it is.
As long as this unprofessional way of working is going to continue, they are just going to end up with more work because of it, take it form somebody who experienced it in person. And the community here need to lean NOT to blaim the people who panic, because of this way of working! And no, i did not mail about my status. But i'm getting bloody tempted, because how can they expect to ship people start of December ( in the order they ordered *lol* ), if half the people are in needs of refund, and repayment... Thats a lot of money stuck in limbo, money that can't be used to order parts, and pay manufacturing.
Thats my weekly rant... Have fun with it.
or hopefully my payment may have been successfully processed.
