I've worked in the shipping industry a number of years myself, and some blunt force trauma from the sides of the package could cause this damage while leaving the outer packaging in good condition. Happens a lot when handlers or drivers are short on time or temper and tend to throw the packages rather than set them down. The cardboard will flex, but anything hard inside is prone to cracking or scratching.
It is quite a bit strange since I saw there are packing peanuts inside surrounding the wooden box. Is it possible they replaced the cardboard box? They can and do repackage things after damage has occurred, but it would be unusual for them to avoid responsibility in such an event. It's also possible they did not notice the damage and just thought the outer packaging needed replacement.
I'm not saying any of this is what happened without knowing whether the cardboard was original or replacement; these are just some possible explanations.
Reminds me when I ordered some DDR3 SDRAM from newegg and it came in literally bent at a 90º angle. Luckily UPS paid for the replacement.. although I kind of blame Newegg for shipping it in just a bubble pack envelope with no reinforcement.
yes i send it using my birth name Ciro Francesco Antonio Capobianco, I've sended by artoni courier on 24/08/2012 I've also called them and they said that the package was recieved by Mr. Vagner (sorry if I'm writing bad) on 29 morning.
The pandora as arrived back today but the for the second time the result is the same, scracthes and this time also the cover around the display seem not tied well, I've to say that i'm totaly regretted buying this product and very unhappy about all the unbelievable situation, so please let me know how to have refund for it, i don't want it anymore. hope to ear you soon, best regards.
Looks like the case is bent at the bottom of the screen, which makes a ~1mm gap between the screen and the case in the middle. That looks pretty bad, and it doesn't look like something that is caused by transport. Maybe it can be solved by simply applying some pressure to get it in place?