As from what I hear gp2x.co.uk used to be good and very fast in replying in the past - but it seems this no longer is the case.
I first sent them an e-mail on november the 4th (asking if I could pay by bank transfer), but I didn't get a response until I sent them another email 5 days later asking what happened to my first mail. They replied the same day with the information I needed, and I sent them my order by mail (because the site doesn't allow for the payment option bank transfer). The next day (November 10th) I transferred the money to their account, and they nicely replied me that my package would be shipped the same day the money arrived. On November 14th I got the reply that the money had arrived, but they told it would be shipped in 1-3 days.
It should be noted that I selected Airmail Signed for as a shipping method, which can take 2-12 days.
Then we make giant leap - to November 30 - where I sent gp2x.co.uk an e-mail asking where my order is. They were unresponsive. I sent them another mail on December the 4th asking what the hell happened to my order, and why they aren't replying. The same day I received a reply telling me that they hadn't received the previous e-mail due to problems with their mail server.
Also, I was told they had shipped my order on November 17th, and that my package couldn't be traced and that they would contact Royal Mail the next day. They also told me that if Royal Mail would not be able to trace it, they'd send a new package to me with a 266 mhz model instead of a 275 mhz model because the 275mhz models are out stock.
Well, as I wanted to try and trace my package myself, I asked them for the track and trace number. The next day (December the 5th) they answered with a faulty (totally wrong, as appeared later) Track and Trace number. They also told me they had contacted Royal Mail which would get back to them later, and they said they would send me a new package with UPS within 1-2 days, apparantly without awaiting the search of Royal Mail. :huh:
I replied to them that the I originally ordered to get a 275 mhz guaranteed overclockable unit (which is pretty much the sole reason I ordered with them), asking if they didn't have one laying around somewhere as I'm not parting with a 266 mhz unit. Also I told them the T&T number didn't return anything. However, before they could possibly answer the original package actually arrived, and I quickly sent them an e-mail telling them about it. So, it arrived a month after I first contacted them.
Upon closer inspection of the big enveloppe they sent me I found a sticker of Royal Mail with the postage date on it. It said 30 November. <_< Gp2x.co.uk had told me it had been shipped at November 17th - so it *appears* they lied about that, as I believe they put these stickers on when the package is first brought into the post office. The strange thing is that 30 November is the date I asked what was going on with my order for the first time (on which they hadn't replied, and later said it was due to mail server problems) - it would almost seem they that they indeed had forgotten about the order, then quickly sent it out after the e-mail, and didn't reply immediatly not to show their mistake, and replying only later that they hadn't received the earlier mail blaming it on the mail server.
It also appears the game Payback which I ordered is missing. After sending them an e-mail about that they told me there should be a note in the package saying the game would come later, but there was no such note in my package.
Worst thing is that they actually said all this stuff about contacting Royal Mail and claiming money, while it very much seems that they were the ones who made the mistake forgetting to send it out - As for Royal mail - they delivered the package in 5 days which is pretty good for Royal Mail Signed For, so they were nothing at all to blame.
I do must say though that Jacquelyn, the girl that sent the replies from gp2x.co.uk, was very polite.
In conclusion I can strongly discourage you to buy from gp2x.co.uk, they're extremely slow and apparantly lying to cover up their mistakes. If this is not the case and there are other ways to explain what happened - then please let me know Jacquelyn or Craigix.
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