If It Was Fruit


YeahRight

Still Fresh
Joined
Nov 13, 2010
Messages
6
You read online about this rare fruit that everyone been talking about, and you decide you really like to get some of this exotic/rare fruit. After some searching you find out there is only one supplier of this exotic fruit. But the supplier will only accept pre-orders at this time, since they have to fly into the island, and pick the fruit by hand. The supplier then says it will take 1 week to get you your fruit, since you read up on the fruit, you know the fruit has a long shelf life after it’s been picked ~8 weeks, you then feel safe about the order.

You pay your large amount via credit card, and patiently await the 1 week out. The supplier then contacts you saying it’s taking longer than expect to charter the flight. Also there was a credit card processing problem, and asked to be re-paid again either via cash, or by direct deposit to his business account. You decide that this is ok, since you noticed earlier that the business has a sign saying ‘established since 2005’ so it’s been around a while, and that’s it’s not about to get up and walk away.

After 4 long weeks of following up, the supplier then lets you know that volcano Prudentia has delayed the flight until next week. They also inform you that the full flight of exotic fruit pickers do have adequate picking tools, but explains that if the pickers had the longer fruit picking poles, that they would be able to get the better quality fruit. Then they also mention a Fruit-Picker-fund to update their poles, and asked if you be interested, you decide and say "sure why not, why pass up for better quality fruit."

On the 5 week the supplier has let you know the fruit has been picked! The only problem is that the flight was already at its maximum weight, they still had available space for the fruit, but there was some miscommunication with the airline on weight requirements. So they couldn’t actually fly the fruit back home with the pickers, the supplier said they got a boat already on its way to the island to pick up the fruit, and that it will go to the nearest island and fly/ship it out to the supplier warehouse. They also said it shouldn’t take more than 1 week to see your fruit from that point on!

1 week later, the supplier let you know that the boat arrived there late, and they found out a few monkeys on the island were able to slightly crack the shells on some of the picked fruit, causing it to ooze out some of its contents. They said most customers that were notified were ok with it, since it has 12 inside compartments, and likely only 1 of them was breached. You then ask how long before you will get your fruit, they say it will be 1 week.

1 week passes, you contact the supplier, they said the boat arrived to the island, but due to the country/island import laws; any fruit that can ‘transmit a certain strain of bacteria’ is blocked. Since this fruit is classified as one of these items, it can’t enter the island to be flown out. They said they have their boat already on route go to the next country to be flown out, and that their current ETA is 1 week.

1 week later, the supplier contacted you and they said that the boat did arrive at the next country, but each piece of fruit has to be personally expected to make sure it wasn’t carrying that certain strain of bacteria, before leaving the boat. They mentioned that any customer who is willing to visit and help sort the fruit will get their fruit now, but if you can’t make it, you will still get your fruit in 1 week.

In the middle of that week you get a flyer in the mail from the supplier saying that they are taking pre-orders for the same fruit you ordered from them. You notice in the fine print on the bottom with an '*' next to it saying it can be up to "one week or longer to receive the exotic fruit", you chuckle at that little fact, before throwing it away.

1 week later, you find out online that a few new people have posted their tasting reviews; some reviews were good some were bad; some noticed that it tasted similar to its closest fruit relative that was easily available to get at the local market. You contact the supplier asking for their status, and they inform you that some of their orders have shipped, but since your order was late in the very large queue of orders they took, that you will get yours as soon as they get to process it. They then reassure you that they are working as fast as they can.

In the middle of the week, you read online that the supplier is interested in selling shares for direct investment with the company. You wonder about your large payment, then about all the other people who had pre-ordered, and wonder why they would need investors at this point?

1 week later, and you still waiting...
 
Hi,

About the delays, see what's happening now at happypenguin.org...

Due to a hard drive failure which occurred at the same time as our backup system failed, the site is currently down. We expect to have full data recovery within the next few days.

As of 9th Oct 2010 the data recovery is still ongoing. We have been told to expect a result early next week, so crossed fingers, we are hoping to have service resumed on or around the 13th Oct.

As of 15th Oct 2010 the data recovery is still ongoing. Apparently the Western Digital HDD that died has corrupted itsown firmware, making it hard to extract the data from the disc.
As such, we are beginning the process of backup recovery from our most recent tier 2 backups which are a few weeks out of date, but waiting on the tier 1 recovery is getting ridiculous. We plan on working over the weekend on this recovery, and hope to have more news for you shortly.

As of 22nd Oct 2010 data recovery is STILL ongoing. The Western Digital Caviar Green 2TB drive that failed has chemical degredation on the surface making the data recovery much slower and harder.
All going well, we will have the older backups making sense soon, and will be back up to speed.

As of Nov 4th, we have been unable to bring the site back up yet, due to the discovery that the older backups bring brought online would end up with a number of users being unable to access their games due to copy protection issues. As such, rather than give ANY user a problem with their legally purchased game, we will be keeping the site down for the next few days while the final stages of data recovery are performed. All going well, we hope to be back up towards the start of next week.

As of Nov 8th, we have a report from the data recovery company of a complete recovery. We should be receiving the recovered data on Wednesday 10th and we can then begin the process of finally getting things back to normal around here.

As of Nov 12th, we have now received the data recovery files, but there has been a fair amount of filesystem damage, and it will take us some time to locate the files, rebuild the filesystem, and get everything back on its feet. We are still hoping for being back online next week, all going well.

As of Nov 15th, we have begin database reconstruction. As there was significant filesystem damage, this will take a while, as we need to manually sanity check the database records, and there are a lot of them. We still hope to have things up and running this week.

My point is that real life and promises / hopes are often quite different...

I understand how you feel though, as I pre-ordered on day 1, and received my Pandora "only" at the end of August 2010...Please stay assured it's **really** worth the wait, and realize that the team has been unlucky (the bank, the volcano, the nubs...) to say the least.

Bye, Magic Sam
 
What a load of waffle! You'd have to be bananas to have posted this! It's so cheesy!





Ok, ok, I'm joking. I just couldn't resist throwing in some food puns. :p
 
When I found out monkeys were fondling my fruit(dirty jokes 3..2..1..) I would back out. I hate monkeys, dirty things that bite and carry disease, people should not live anywhere near monkeys let alone grow fruit around them. What are the monkeys supposed to symbolize anyway? Chinese people? Your racist SOB!
 
You've only been waiting for 4 months? Amateur. Most of us are waiting for more than 2 years now.
 
Magic Sam said:
Due to a hard drive failure which occurred at the same time as our backup system failed, the site is currently down. We expect to have full data recovery within the next few days.

As of 9th Oct 2010 the data recovery is still ongoing. We have been told to expect a result early next week, so crossed fingers, we are hoping to have service resumed on or around the 13th Oct.

As of 15th Oct 2010 the data recovery is still ongoing. Apparently the Western Digital HDD that died has corrupted itsown firmware, making it hard to extract the data from the disc.
As such, we are beginning the process of backup recovery from our most recent tier 2 backups which are a few weeks out of date, but waiting on the tier 1 recovery is getting ridiculous. We plan on working over the weekend on this recovery, and hope to have more news for you shortly.

As of 22nd Oct 2010 data recovery is STILL ongoing. The Western Digital Caviar Green 2TB drive that failed has chemical degredation on the surface making the data recovery much slower and harder.
All going well, we will have the older backups making sense soon, and will be back up to speed.

As of Nov 4th, we have been unable to bring the site back up yet, due to the discovery that the older backups bring brought online would end up with a number of users being unable to access their games due to copy protection issues. As such, rather than give ANY user a problem with their legally purchased game, we will be keeping the site down for the next few days while the final stages of data recovery are performed. All going well, we hope to be back up towards the start of next week.

As of Nov 8th, we have a report from the data recovery company of a complete recovery. We should be receiving the recovered data on Wednesday 10th and we can then begin the process of finally getting things back to normal around here.

As of Nov 12th, we have now received the data recovery files, but there has been a fair amount of filesystem damage, and it will take us some time to locate the files, rebuild the filesystem, and get everything back on its feet. We are still hoping for being back online next week, all going well.

As of Nov 15th, we have begin database reconstruction. As there was significant filesystem damage, this will take a while, as we need to manually sanity check the database records, and there are a lot of them. We still hope to have things up and running this week.

My point is that real life and promises / hopes are often quite different...

The moral of THAT story is "always have adequate backups", which they didn't. And all that downtime was caused by being "amateur hour special" when it comes to running a server - relying on a single drive to hold huge amounts of critical data - not backing it up more than a few weeks apart - not being able to recover those backups - etc. They are relying on a reconstructed filesystem from a corrupt firmware, degraded-chemical-layer disk and several-week-old backups in order to run their site, after incurring downtime for over a month (no RAID, no mirrors, no hot-spare, no dailies, no weeklies, unverified backups, etc.). God, I'd die of embarrassment as an IT manager.

To be honest, I view OP's business actions as more amusing than inspiring, myself, so your example is actually more relevant than you think.
 
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It will be interesting to see how they conduct the Pandora2 now that they have gone through all of this. I suspect that it will go a little bit more smoothly.
 
second exodous said:
I suspect that it will go a little bit more smoothly.
I expect batch 2 to be smoother. And once buisness relation ship will have runned, any futur project will be smoother ;)
 
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Usually, the purpose of an analogy is to simplify things. I'm not sure that's happened here.

second exodous said:
When I found out monkeys were fondling my fruit(dirty jokes 3..2..1..) I would back out. I hate monkeys, dirty things that bite and carry disease, people should not live anywhere near monkeys let alone grow fruit around them.
That 'filthy monkey' made the orange juice you're drinking!
 
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XxionxX said:
Pandora wine huh? Are the pre-orders open yet? Or do I have to wait for those too? Can I sell it for triple on ebay?
Well, it does take about 2 months (tm) to make most good wine >.>
(that's a lie, it takes 4-6 weeks)
 
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Hey I get it! it's an analogy for the high price of fuel at the moment, right?

Seriously though, let me try one; You're queueing for a film. There were limited seats and some of you have been there since dawn. As the opening time approaches there is an announcement that the projector is broken and you are given a new starting time, you wait... The projector is eventually fixed but the film keeps slipping off the spool, so you must wait while they tinker once more. This goes on until midnight of the second day, by this time some people have left the line and are striding to the desk for a refund, some are hawking their tickets outside, and others took an offer to watch the film on DVD in the managers office, but this is the film of the century and you want the full experience, and you have resigned yourself to wait until the bitter end, so you stand as patiently as you can and trust in the updates from the helpful staff. Eventual they slowly start letting people in, but only a limited number of seats had been assembled. You watch as the lucky few pass the doors and salute them for getting in line first.

Somewhere around 00:30 it is announced that they have fitted more seats next to the first rows, and a second audience will be given the opportunity to join you and watch the film when it is ready, and they begin to join the back of the queue. At 04:30 some of the second audience begin shoving and heckling from the back of the queue, shouting about how ridiculous it is that they are having to wait 4 hours for the showing.

Zing!
 
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