Chip
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If I come to the defense of the dev team, it is because I have been in their position myself. I worked for a laptop builder/distributer for a couple years, and I was frequently caught between Asian manufacturers over whom I had no control and customers who demanded updates and fixes to which I had no access. I know what it's like to be hounded by customers who think they're entitled to something and are convinced that you're keeping it from them on purpose. I have some empathy for Craig's position in this project. That is why when people come down on him for problems and delays that are beyond anybody's control or make unreasonable demands based on some perceived sense of entitlement, I put a boot up their ass.chad78 said:Even when he's proven wrong (and, by that I mean, when C&C actually change what they are doing to fit what was being asked for - which is rare, I know) - he makes it seem like that was the plan all along, and the all-knowing C&C cannot change, because they are always right from the beginning - and change would be admitting you were wrong (even though the release date has been changed more often than a 2 month old's diaper).
Craig has to be polite because this is his livelihood, just as I had to be polite to customers when it was mine. With the Pandora, I don't make a dime whether you buy one or not, so if you're acting like a spoiled brat I'm going to tell you so. If your demands are unreasonable, I'm going to tell you that too. I know you don't want to hear it, but it is the truth. There are realities in the manufacturing business that you don't seem to want to understand.
As for this "They keep changing the release date!" nonsense, it's getting old. Nobody has ever said "The Pandora will go on sale on X date." Every time anybody has given time frame it has always been qualified with a "Hopefully" or "If everything goes according to plan." Since the very beginning of this project, the one constant has been that Pandora Will Be Released When It's Ready. Any implication that anyone on the dev team has been intentionally deceptive or has gone back a promised release date is just plain false. The release date has never been moved because it has never been set. Everything so far has been estimates and projections, and those have been adjusted as the project progressed.
If the realities of new product development are too much for you to handle, then by all means, don't buy a Pandora. Buy another Nokia tablet or wait for the next big thing or start your own project, but whatever else you do, quit crying about it. Whining and throwing a fit because you have to wait for your new toy is childish. You're old enough to know better.
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