The results of rescuing a kitten.

[EvilDragon]

As said: The screws itself are fine (except for the first cheap chinese batch which was mostly only used in CC units).


Using a proper screwdriver makes a huge difference. We tried multiple ones that look similar, but the result is that a proper screwdriver doesn't damage the screws and unscrews them with ease, while a different one kills the head within seconds.


No idea what screws we will use yet, but they can't be that much different (except for if we use a torq head, but then they still will strip if tightened too much)

 

[ekianjo]

Maybe you should sell proper screwdrivers in your shop too

 

[thatgui]

No idea what screws we will use yet, but they can't be that much different (except for if we use a torq head, but then they still will strip if tightened too much)

You can't avoid any failure source ("nach fest kommt ab"), but I guess with torx/hex heads the screws would at least be more "non specialist" proof as there are not several types of the same principle available (phillips, pozidrive) which most people don't know off and sizes do not look that familiar. There are, of course, other types (like tri-wing), but torx/hex tools are at least somewhat common.


But maybe when this decision has to be made (sometime in the future) it would be best to consult/revive the proper thread.

 

[Kelvin]

The screws easily wear out if you're not using the correct screwdriver and the heads strip if you tighten them too much.


What's the problem sending the Pandora back for a repair? Normal signed mail shipping shouldn't be too expensive...?

Your're with Dragonbox, right? My repairs go to Ithic, and as was said, they won't cover a unit that was peed on, and the stripped wires were caused by my repair attempt. IME, that's something that'll void any warranty; there's no way they'll take it.

 

[Granitehead]

The screws easily wear out if you're not using the correct screwdriver and the heads strip if you tighten them too much.

What's the problem sending the Pandora back for a repair? Normal signed mail shipping shouldn't be too expensive...?

Your're with Dragonbox, right? My repairs go to Ithic, and as was said, they won't cover a unit that was peed on, and the stripped wires were caused by my repair attempt. IME, that's something that'll void any warranty; there's no way they'll take it.

-.-
Sure you don't have warranty, you can get it repaired anyway (for, like, this thing called money. They won't ruin you). And chance is that Ithic would just send it on to Dragonbox anyway, I don't know.

Edit: And just in case you aren't aware either: EvilDragon is the one who is producing the Pyra and has been producing Pandoras for a while, /personally/. Yes, the CEO.

 

[EvilDragon]

Well, if there's nothing major wrong with the unit when the PCB is fully cleaned and properly assembled again, I wouldn't even charge for a repair.

Only if I need expensive spare parts...

 

[TrashyMG]

My First Batch Pandora (CC) was bought from Craig's shop, but sent it to EvilDragon for repair work.. Only if Link with his Ithic shop was around then, He lives only 20 miles away from me.  Link still gets all his repair parts from EvilDragon and he would most likely just swap the board out and send the bad board back to Germany to EvilDragon.. 

Edit: Ninja'd by EvilDragon... h34r: , Sounds like ED is being very accommodating..

 

[Grench]

An individual is personally responsible for damages done by the animals (and children) that they own or are responsible for. I fail to see how the OP to this thread can think that they have -any- call for warranty service.

The tail tale - cat knocked Pandora off a desk and peed on it.

Possible alternative - dude got stone drunk, passed out on his pocketed Pandora and pee soaked it.

Only he knows which happened. Regardless, they're the same from a warranty perspective. They're both negligent misuse. OP should be SOL. Anything ED offers beyond that is charity.

It takes some rather serious gall or delusion to even ask for warranty service in this scenario.

/********************/

How to recover your phone that just dropped in the toilet.

1. Don't panic.

2. Don't flush.

3. Reach in and pull the phone out. It's a multi-hundred dollar device. Skip the ew factor.

4. Go to the sink and turn on the water.

5. Rinse your phone off - get rid of the chunks if any.

6. Grab some paper towels or your roommates towel and pat dry.

7. Open it up and remove the battery. Apple folks were SOL the moment the phone hit the water and doubly so now.

8. Pat everything dry and set it asside. Wash your hands.

9. Go to the store and buy 1 gallon of Distilled water and a 2 pound bag of dried beans and a box of 1 gallon zip lock bags. MUST be distilled. MUST be dried beans - not fresh. Doesn't have to be Ziplock brand, but they work well and it's a multi hundred dollar phone.

10. Grab a clean cereal bowl, fill it with distilled water. Sink the phone without battery into the distilled water. Let it soak or agitate it a bit to rinse out the 'other' liquids that may be present.

11. Pour some distilled water on a towel and wipe off the battery. Don't submerge soak the battery. Set battery aside.

12. Remove phone from water, change water with fresh, reinsert phone, agitate (move it about).

13. Pat phone dry. Shake it into a towel to dislodge large areas of water.

14. Fill Zip lock 80% full of dried beans. Insert phone and battery into the middle of the beans. Knock as much air out as you can and seal the bag.

15. If it's winter time, go to the basement and put the bag on top of one of the air ducts where it will be warm but not hot. If it's summer time, find a sunbeam and set the bag where it will get warmed. The idea is gentle slow heat.

16. Give it 3-4 days. Yes days. If you don't have a heater or a sunbeam to leverage, then DOUBLE this time to 6-8 days.

17. Remove phone from beans, reassemble and turn it on.

If it works - yay!. If it doesn't, nothing would have.

 

[Wrath Of Khan]

Yeah it should be cheaper to send it in for repairs than buying a new pandora.

 

[Kelvin]

An individual is personally responsible for damages done by the animals (and children) that they own or are responsible for. I fail to see how the OP to this thread can think that they have -any- call for warranty service.


The tail tale - cat knocked Pandora off a desk and peed on it.


Possible alternative - dude got stone drunk, passed out on his pocketed Pandora and pee soaked it.


Only he knows which happened. Regardless, they're the same from a warranty perspective. They're both negligent misuse. OP should be SOL. Anything ED offers beyond that is charity.


It takes some rather serious gall or delusion to even ask for warranty service in this scenario.


/********************/


How to recover your phone that just dropped in the toilet.


1. Don't panic.


2. Don't flush.


3. Reach in and pull the phone out. It's a multi-hundred dollar device. Skip the ew factor.


4. Go to the sink and turn on the water.


5. Rinse your phone off - get rid of the chunks if any.


6. Grab some paper towels or your roommates towel and pat dry.


7. Open it up and remove the battery. Apple folks were SOL the moment the phone hit the water and doubly so now.


8. Pat everything dry and set it asside. Wash your hands.


9. Go to the store and buy 1 gallon of Distilled water and a 2 pound bag of dried beans and a box of 1 gallon zip lock bags. MUST be distilled. MUST be dried beans - not fresh. Doesn't have to be Ziplock brand, but they work well and it's a multi hundred dollar phone.


10. Grab a clean cereal bowl, fill it with distilled water. Sink the phone without battery into the distilled water. Let it soak or agitate it a bit to rinse out the 'other' liquids that may be present.


11. Pour some distilled water on a towel and wipe off the battery. Don't submerge soak the battery. Set battery aside.


12. Remove phone from water, change water with fresh, reinsert phone, agitate (move it about).


13. Pat phone dry. Shake it into a towel to dislodge large areas of water.


14. Fill Zip lock 80% full of dried beans. Insert phone and battery into the middle of the beans. Knock as much air out as you can and seal the bag.


15. If it's winter time, go to the basement and put the bag on top of one of the air ducts where it will be warm but not hot. If it's summer time, find a sunbeam and set the bag where it will get warmed. The idea is gentle slow heat.


16. Give it 3-4 days. Yes days. If you don't have a heater or a sunbeam to leverage, then DOUBLE this time to 6-8 days.


17. Remove phone from beans, reassemble and turn it on.


If it works - yay!. If it doesn't, nothing would have.

FYI, I was not asking for service in my OP, I was asking for my warranty INFORMATION, because I've asked for it here and at Ithic support several times each, and nobody has ever given me a straight answer about it. Even you avoided the question, the very SUBJECT of my post, and proceeded to be a dick to me about it. Also, I don't drink, and if I was gonna go somewhere to get "stone drunk" I wouldn't take a 600$ device like that with me. Even if I was asking for service, you assume I'm familiar with the warranty, which is stupid, because you assumed and it proves that you ignored the subject of my post. Thanks for simultaneously being a dick and giving helpful advice.

 

[EvilDragon]

I've seen several straight answers about your warranty here in this thread...?


What exactly are you missing?

 

[comradekingu]

For warranty it isnt covered. However ED is nice enough to give the advice he can give. He also offered to fix it if you send it in. Provided that works.

Customer protection laws are different in each country, but none cover water damage to an electronic device not intended to be in water.

Your insurance might cover it.

Sidenote:

How about the stylus was all aluminium, with a hex top. Then the stylus bit, is a piece of plastic you plug into the shaft.

Or that half-half fold stylus (which is a flat screwdriver in themiddle part) and a simple straight flathead screw. Torx sometimes have that groove in addition to the main pattern.

How much momentum/torque you can add to it will be lessened by how much of a grip you can get on a stylus.

 

[sebt3]

I've seen several straight answers about your warranty here in this thread...?


What exactly are you missing?

That you finally accept to take this into the warranty. Else why would he insist that much...

 

[elwing]

(doesn't that fit this thread well? )

 

[ekianjo]

I've seen several straight answers about your warranty here in this thread...?


What exactly are you missing?

That you finally accept to take this into the warranty. Else why would he insist that much...

Its like he does not read the answers.

 

[comradekingu]

I thiink maybe he wants to read the warranty information, not how it relates to liquid damage.

What country are you from?

 

[ekianjo]

I thiink maybe he wants to read the warranty information, not how it relates to liquid damage.


What country are you from?

Is there any country that imposes warranty for cat pee incidents?

 

[Grench]

Sidenote:

How about the stylus was all aluminium, with a hex top. Then the stylus bit, is a piece of plastic you plug into the shaft.

Or that half-half fold stylus (which is a flat screwdriver in themiddle part) and a simple straight flathead screw. Torx sometimes have that groove in addition to the main pattern.

How much momentum/torque you can add to it will be lessened by how much of a grip you can get on a stylus.

I see your side note and find it more interesting than cat urine.

I like where you're going with that.

1. Use 2mm hex screws 10mm long for the Pyra assembly.

http://www.mcmaster.com/#socket-head-cap-screws/=ts2462

2. Use solid 3mm diameter aluminum (or stainless steel preferred for some heft) for the stylus with a replaceable plastic tip on one end and a 2mm hex key on the other. Put a knurled band around the stylus at finger grip level - which will add friction to use it as a driver.

That's all the torque you really need to insert/remove machine screws from plastic.

The drawback is actually from a warranty perspective. Putting a driver on the end of the stylus implies that you're endorsing the end user to disassemble the device. Experience tells me that there are some people who should never be trusted with tools.

 

[Granitehead]

The drawback is actually from a warranty perspective. Putting a driver on the end of the stylus implies that you're endorsing the end user to disassemble the device. Experience tells me that there are some people who should never be trusted with tools.

I doubt it. Put standard warranty disclaimers on the first page of the manual, done. They tend to include "void if opened by unqualified personnel" or something like this.

 

[Kelvin]

I've seen several straight answers about your warranty here in this thread...?


What exactly are you missing?

That you finally accept to take this into the warranty. Else why would he insist that much...

No, that is not what I want. Again, the subject of my OP is being ignored. I'm willing to pay for the repairs; I just want to know exactly what is and is not covered.

I thiink maybe he wants to read the warranty information, not how it relates to liquid damage.

What country are you from?

Finally, someone gets it! I want to read the warranty! And, I'm in the US.

And to everyone else posting snarky/sarcastic comments, different companies and countries have different warranties, and I've only had to deal with one: Geek Squad. As such, I do not have much experience, and do not know how they all work. That is why I have been asking to see the full document. In my OP, I clearly stated that it was my request to read the warranty being ignored that was initially pissing me off, and yet everyone continued to ignore that request, and are now acting like I'm demanding the warranty cover liquid damage. I AM NOT DEMANDING THAT. I just want to read the warranty. The full document. That's all. Seriously, why is that so hard? That's all I've been asking for is to see the freaking warranty! Why can't someone just link me to the warranty?!

Also, I know ED said he would repair it at no cost if the damage wasn't too extensive, and I told him in a PM that I'd rather not get it for free if it isn't covered, so stop accusing me of trying to get something I'm not entitled to, because I'm not doing that. I don't care if I have to pay, as long as it's within my price range, say like 200$ or something, since that's the lowest I've been able to find an full unit on eBay. I don't want a free repair, I just want to read my warranty information, and get my Pandora fixed for whatever it'll cost, if I can afford it. I'm not asking for a handout. You guys keep taking what I'm saying out of context, and I'm sick of it.