Similar issue here. I've tried multiple e-mail addresses over the last few weeks with no reply. That must be one heckuva backlog. But since i've gone to the boards I may as well do what i've been trying to do via e-mail.
My folks are highly skeptical of OP due to the constant delays (that I always emphasize are outside OP's control) that we have endured. The other major factor with my case is that i'm the only one of my kinfolk who keeps up to date on the daily drama. I personally want to upgrade my preorder to a premium, but said skeptical kinfolk desire an assurance from the crew that if I get a premium, that it will indeed be sent out within the next shipment or two.
Thank You for indulging me,
Customer #[Removed]