[uk version] I write emails to you and i phoned you on so many occasions during the last few months, all my emails are ignored, and i am lied to by telephone.
I buy a sony psp with a ONE YEAR GUARENTEE in capital letters on their site. That guarentee is still valid for another 7 months. My sony psp has a sticky and unresponsive square button, something which is in covered by sony and so covered by gp32x according to them. Now because "sony doesnt allow us to fix it" they refuse to help me.
They tell me im supposed to send it to sony europe (even though its a japanese console) and they have agreed to fix it. So naturally i phone sony europe the same minute, and they tell me that they do not endorse unnofficial retailers, and so they have no bearing on whether or not they can repair the consoles. If i were to send it to sony europe they would charge me £130 ( $234.442) not including delivery.
I heard so many people dealing well with gbax and gp32x and of only positive things about Craig etc, but this is extremely terrible customer services, and i at least expect a refund and apology. They can reply to you within the hour if you want to buy from them, but if you have a problem with a faulty product they sold you, then i havent got a single reply, and it has been 3 months, were i have continualy emailed them.
At least reply here to show how you deal with customers.
Sorry about posting it on your site, and im sure you deal much better with customers then gp2x.co.uk. If anyone has any comments about the situation please feel free to reply.
I buy a sony psp with a ONE YEAR GUARENTEE in capital letters on their site. That guarentee is still valid for another 7 months. My sony psp has a sticky and unresponsive square button, something which is in covered by sony and so covered by gp32x according to them. Now because "sony doesnt allow us to fix it" they refuse to help me.
They tell me im supposed to send it to sony europe (even though its a japanese console) and they have agreed to fix it. So naturally i phone sony europe the same minute, and they tell me that they do not endorse unnofficial retailers, and so they have no bearing on whether or not they can repair the consoles. If i were to send it to sony europe they would charge me £130 ( $234.442) not including delivery.
I heard so many people dealing well with gbax and gp32x and of only positive things about Craig etc, but this is extremely terrible customer services, and i at least expect a refund and apology. They can reply to you within the hour if you want to buy from them, but if you have a problem with a faulty product they sold you, then i havent got a single reply, and it has been 3 months, were i have continualy emailed them.
At least reply here to show how you deal with customers.
Sorry about posting it on your site, and im sure you deal much better with customers then gp2x.co.uk. If anyone has any comments about the situation please feel free to reply.