This was raised in this thread but on consideration it seems to be worthy of its own topic. Although what is raised below is mostly addressed to Craig & ED I thought it would make sense to post it in the forums rather than via PM / email as other forumites may well have questions relating to this that I've not considered. Anyway, on to the point : Do you not think it would make sense for a clear statement detailing the relationship between Open Pandora Ltd & Open Pandora GmbH to be issued? I know this information is available if you carefully read the boards but understandably there seems to be a lot of confusion. Hopefully this statement could answer questions like : 1) Are Open Pandora Ltd & Open Pandora GmbH part of the same company? 2) Who do I RMA my unit to? 3) How do I get a refund if I want to cancel my pre order? 4) Who do I order a Pandora from if I live in country X? 5) Which company will be fulfilling my pre order if I ordered the unit from Craig in the UK? etc. I know how busy you are but it strikes me that if this info was pinned on the boards & mentioned prominently on the official website then it might actually save you a bit of time from repeatedly answering the same queries.