Just thought someone here might like to know.
I bought my DS on release day (two actually, one for me and one for my wife). My DS came out of the box with two dead pixels on the top screen. I was pissed. I asked if I could return it, but Blockbuster, where I bought, had no more to exchange for. Since then, I keep checking with them, but their second shipment sold out in hours, I missed it, and they got no more since.
So I called Nintendo... fully expecting them to say how I need to send mine in to them to check out and all that, get it back in two weeks or whatever.
well... was I wrong.
Seems about the same time they released the DS, they started a new return policy. Basically, if you call them and tell them your system is defective in whatever way, and it's a DEFINATE defect (like dead pixels on the screen) they will do an "advance exchange" which is just what it sounds like. Basically, they ship you out a new system... well technically remanufactured, but I was told that remanufactured is WAY different than refurbished, in that remanufactured means they make it so you basically can't tell in ANY way that it's not new (not that this applies to me... since they have not even produced any remanufactured DS's, I was told they would simply send me a brand new one). Anyways, they ship you out a new system, and included with that is paid postage (UPS) to return your defective system to them after you get the replacement.
I told them about my dead pixels and the rep admitted this was a known problem and very common on the first shipment of DS's (always pays to be the first with a new system eh?) but it has been eliminated now. So, they shipped me out a new DS already, SAME DAY, with email updates every step so far, and they didnt' cheap out either, sending it via UPS 2nd day air. So, I get a new DS in 3 days time, and with no inconvenience other than dropping off the return package for UPS to ship back.
They give you 21 days from the day they ship it, to recieve your exchange. Also, they do take a credit card number, but DONT charge it or put a hold on it or ANYTHING. But they take the number in case you decide to just keep both systems
Anyways, just thought I'd share this info with you guys... didn't know if there were any other guys out there with dead pixels or whatever wrong with their DS's.
I bought my DS on release day (two actually, one for me and one for my wife). My DS came out of the box with two dead pixels on the top screen. I was pissed. I asked if I could return it, but Blockbuster, where I bought, had no more to exchange for. Since then, I keep checking with them, but their second shipment sold out in hours, I missed it, and they got no more since.
So I called Nintendo... fully expecting them to say how I need to send mine in to them to check out and all that, get it back in two weeks or whatever.
well... was I wrong.
Seems about the same time they released the DS, they started a new return policy. Basically, if you call them and tell them your system is defective in whatever way, and it's a DEFINATE defect (like dead pixels on the screen) they will do an "advance exchange" which is just what it sounds like. Basically, they ship you out a new system... well technically remanufactured, but I was told that remanufactured is WAY different than refurbished, in that remanufactured means they make it so you basically can't tell in ANY way that it's not new (not that this applies to me... since they have not even produced any remanufactured DS's, I was told they would simply send me a brand new one). Anyways, they ship you out a new system, and included with that is paid postage (UPS) to return your defective system to them after you get the replacement.
I told them about my dead pixels and the rep admitted this was a known problem and very common on the first shipment of DS's (always pays to be the first with a new system eh?) but it has been eliminated now. So, they shipped me out a new DS already, SAME DAY, with email updates every step so far, and they didnt' cheap out either, sending it via UPS 2nd day air. So, I get a new DS in 3 days time, and with no inconvenience other than dropping off the return package for UPS to ship back.
They give you 21 days from the day they ship it, to recieve your exchange. Also, they do take a credit card number, but DONT charge it or put a hold on it or ANYTHING. But they take the number in case you decide to just keep both systems
Anyways, just thought I'd share this info with you guys... didn't know if there were any other guys out there with dead pixels or whatever wrong with their DS's.
