@Paddy yeah, your TONE/TUDE was the main issue I was trying to address personally. It was coming across a bit hasty, a bit petulant. I haven't intentionally commented on the actual issues because I think everyone who has received a Pandora has been bending over backwards to like it an accept the quality for what it is. Yes, I saw ED come down on you like a ton of bricks and I probably commented about how I felt about that at the time (it would seem unlikely of me to keep quiet) but I concur with others - you bought from the UK store, the UK store should be the ones who sort you out - probably by phone or email.
It seems to me that everyone is trying to minimise any negative impact on OpenPandora by not issuing returns (which also means you lose your Pandora - for days, at least!) and by issuing negative posts about problems seperate to full reviews, in the hopes of getting the issues resolved and not having them "permantently" associated with a review (after all, hopefully the issues will get dealt with and in short order would make any review containing them meaningless/hopelessly invalid).
ED I assume was burnt out a bit - not surprising given his workload, stress, AND missing his flight - but I really see the potential for aggro to escalate online, with angry-sounding post followed by angry-sounding post untile someone 'spontaneously' explodes.
It IS irritating to see ED and Craig posting about other things while customer service issues go unresolved. I'm with you on that, wholeheartedly. Seeing Craig bashing the Canoe whilst not dealing with your issue must be galling to say the least. But I think emailing the Pandora Girls will get you sorted out much quicker than relying on Craig and EDs PMS (
) and I can't imagine just how full Craig and EDs PM boxes must be by now!
There was an implication in the message that I responded to that if you couldn't get the Pandora sorted (I suspect I used the term "fixed") to your satisfaction then you would eBay it. I found that an uncomfortable suggestion. I'm not generally against selling on eBay, for a profit or to retrieve money spent that is no longer "spare", and I am in no way against your returning it to OpenPandora for repair or refund, but it felt kindof unpleasant to suggest that soemthing wasn't good enough as-is so sell it to someone else - and dump the problem in their lap. That's how auctions get a reputation for selling duff gear. It probably wasn't what you were thinking at all/how you were thinking of it, but it did really look (to my jaded eyes) like you were nearly ready to dump a can of worms on some unsuspecting idiot eager to own the latest bit of kit
That - and that you get a one hundred percent Pandora - are my only concerns here.
