My refund was processed within hours of my request in a professional and timely manner, as it was for an associate of mine.
They might need a new pair of shoes from all the foot dragging and stumbling on this project, but they handle the transactions exactly like they should be handled.
You want a little CPU that warms easily (and readily), check out the Ingenic CPU in the Dingoo.
I actually developed a heat spreader for that thing.
I don't know if my Wiz has ever warmed for any reason other than my greasy meathooks gripping the thing no matter what the clock setting.