What's the address can I send my pandora for fixing?

[EvilDragon]

They say the minimum price ($50) I have to pay over here for my package to reach Germany, is merely the payment for the customs. What sucks is that I'm the one who got bummed out with my Pandora and yet I have to be the one to pay it. :\

Customs? Since when do you have to pay customs? It's a broken device, so the worth of it is about 20 EUR, which doesn't give you any customs.


Besides, if you ship it to Germany, the receiver has to pay customs, not the sender.

 

[soulanger]

They say the minimum price ($50) I have to pay over here for my package to reach Germany, is merely the payment for the customs. What sucks is that I'm the one who got bummed out with my Pandora and yet I have to be the one to pay it. :\

Customs? Since when do you have to pay customs? It's a broken device, so the worth of it is about 20 EUR, which doesn't give you any customs.


Besides, if you ship it to Germany, the receiver has to pay customs, not the sender.

Oh really? Thanks for clearing that up ED, but are you alright with you paying that?

 

[DoubleDash]

Send it to my home address, clearly marked for spares.


Thanks.

 

[EvilDragon]

They say the minimum price ($50) I have to pay over here for my package to reach Germany, is merely the payment for the customs. What sucks is that I'm the one who got bummed out with my Pandora and yet I have to be the one to pay it. :\

Customs? Since when do you have to pay customs? It's a broken device, so the worth of it is about 20 EUR, which doesn't give you any customs.


Besides, if you ship it to Germany, the receiver has to pay customs, not the sender.

Oh really? Thanks for clearing that up ED, but are you alright with you paying that?

Well, I can claim that money back a few months later

 

[soulanger]

I'm worried. I already sent it to the Pandora office. I tracked the package it said it has already been received by someone a week ago. But no one is even replying my emails. I'm really worried now, I dont want my panda to be taken by a stranger.

 

[Nintendo]

I hope that the quote below eases a few things for you.

Jacquelyne was ill for four days, as you might have read from Craig, the got 600 emails this weekend and I as well have so much work to do that I'm behind with mail replying.


Answers take time, unfortunately.

 

[soulanger]

oh okay.. Sony, thanks for helping me tho.

 

[EvilDragon]

oh okay.. Sony, thanks for helping me tho.

Did you ship it to me?


I'm even more behind my eMails... but I've been receiving Pandoras to fix every now and then.


It might even already be on the way back to you

 

[soulanger]

No but I should have.. I've sent it to Pandora's HQ to where jacq messaged me.

 

[Nintendo]

PM your name and address to EvilDregon so he can check his logs.

 

[soulanger]

Sent

 

[soulanger]

I'm tired of this, its been weeks since i sent it. Its uncomforting that I have yet to receive something informative, or specific. I really dont like this. Please give support.

 

[mcobit]

You should have REALLY sent this to ED. Got mine back only a few days later.


Maybe Craig can look up your Pandora. How long is it exactly since you sent it?

 

[soulanger]

I really should have, but I trusted the address "Pandora" office instead. I feel stupid for doing so.


Around 3 or so weeks. the tracking said it was received the first week.


I may also say this is connected with this thread.

 

[PeeZapp]

Thanks for the reply guys. I totally miss using my Panda.

I'm a bit behind with mails (as usual), but you can ship it to:


Michael Mrozek


c/o Gepixelt GmbH


Schäffbräustr. 11


85049 Ingolstadt


Germany


Please include a note with what's wrong and where I should send it back to.


You'll get one of the new cables.

Hey ED is this address still valid to send stuff to my left shoulder button has broken after my nephew dropped my pandora i opened up the case and the button fell off the board will glady pay for the repair and postage as I'm pretty sure this is not a warranty sort of thing

 

[Nintendo]

Ed is on holidays at the moment, but to be sure please pm Ed asking the exact same question (to be on the safe side).

 

[Perky_Goth]

And tell me the answer, because I did exactly the same thing (OPT hasn't answered for a couple of days, maybe ED has more time?)


*mumble* Being clumsy is a bitch.

 

[EvilDragon]

Yep, that address is still valid

 

[PeeZapp]

Yep, that address is still valid

Thakyou ED I hope you had a good holiday was well deserved

 

[BaDZeD]

Can anybody help? Can I just order a LCD cable

Yes, you can order a spare LCD cable here.


For those other issues, be patient, the email answer may need several days.

Thank you for the link. Do you by any chance know where I can purchase just the battery cover? The teeth on the cover broke off and I think buying the whole new body is a bit excessive.