Shop refunds.

Discussion in 'DragonBox Shop' started by rygD, Apr 9, 2019.

  1. rygD

    rygD Nihilistic Mystic

    Joined:
    Feb 28, 2014
    Messages:
    7,322
    Location:
    Everywhere
    Has anyone done refunds through the shop? If so how long did it take?

    Ticket opened in the shop (couldn't find another refund option) and message sent here.
     
    Tags:
    Swordfish II likes this.
  2. JDTAY

    JDTAY Half Pepperoni, All Cheese

    Joined:
    Sep 15, 2015
    Messages:
    492
    Location:
    North Carolina, USA
    You want us to help you take back money from ED? :(

    One time I requested a refund on a 20 euro gift card, and ED filled it before I could tell him I didn't need the refund anymore. And that's why I only have 160 euros saved toward Pyra instead of 180. :(

    I still plan on preordering outright in July, the 160 will go toward the final payment due at shipping time. That is, if preorders are still open then. If not, I'll use it toward the general order.
     
    FBnil and Nintendo like this.
  3. rygD

    rygD Nihilistic Mystic

    Joined:
    Feb 28, 2014
    Messages:
    7,322
    Location:
    Everywhere
    How did you request the refund, and how long did it take between when he initiated the refund and when it got to you?
     
  4. JDTAY

    JDTAY Half Pepperoni, All Cheese

    Joined:
    Sep 15, 2015
    Messages:
    492
    Location:
    North Carolina, USA
    I used a shop ticket too, I think. The money came back pretty quickly, like two days. It caught me off guard like I said.

    This sounds like an emergency. You all right, rygD?
     
    Djoga'Ro and Nintendo like this.
  5. NetBLOKS

    NetBLOKS Finally on-board

    Joined:
    Nov 24, 2016
    Messages:
    155
    Location:
    Cologne
    Easiest way is the contact option on his shop. He has a ticket system that reminds him constantly so he does not forget it. He told me to use it anfd he reacts pretty fast to it.
     
    Nintendo and rygD like this.
  6. rygD

    rygD Nihilistic Mystic

    Joined:
    Feb 28, 2014
    Messages:
    7,322
    Location:
    Everywhere
    Thanks. I think I did it right, then.
     
  7. rygD

    rygD Nihilistic Mystic

    Joined:
    Feb 28, 2014
    Messages:
    7,322
    Location:
    Everywhere
    Bumping as a reminder to ED.
     
  8. EvilDragon

    EvilDragon Administrator Staff Member

    Joined:
    Mar 4, 2003
    Messages:
    19,575
    Location:
    Ingolstadt
    Oh, come on, it's not even 35 hours after you sent me the refund payment details.
     
    JDTAY likes this.
  9. rygD

    rygD Nihilistic Mystic

    Joined:
    Feb 28, 2014
    Messages:
    7,322
    Location:
    Everywhere
    Sorry, but thanks.
     
  10. EvilDragon

    EvilDragon Administrator Staff Member

    Joined:
    Mar 4, 2003
    Messages:
    19,575
    Location:
    Ingolstadt
  11. levi

    levi Still fresh, damnit!

    Joined:
    Oct 6, 2008
    Messages:
    10,563
    Location:
    Somewhere off the coast of the EU
    So has RygD now cancelled his Pyra preorder? I see there have been four cancellations so far this week, two from the EU then two from the US.
     
  12. rygD

    rygD Nihilistic Mystic

    Joined:
    Feb 28, 2014
    Messages:
    7,322
    Location:
    Everywhere
    Yes, unfortunately. It is hopefully a temporary thing.
     
    rSl, directive0, FBnil and 1 other person like this.
  13. Linux-SWAT

    Linux-SWAT Hardcore Member

    Joined:
    Feb 13, 2010
    Messages:
    8,137
     
    FBnil and levi like this.
  14. JDTAY

    JDTAY Half Pepperoni, All Cheese

    Joined:
    Sep 15, 2015
    Messages:
    492
    Location:
    North Carolina, USA
    Four cancellations? Man, I don't know how ED holds on to his sanity.

    Well, at least now we know 25% of cancellations are temporary. I mean, four is a healthy sample size, right?
     
  15. PowerGod

    PowerGod Advanced Member

    Joined:
    Jun 20, 2011
    Messages:
    2,885
    @EvilDragon , can you confirm that you have received my mail to the store, and maybe all the PMs that I sent the last months ?

    I can't understand if i'm using the wrong methods to contact you, or you are deliberately ignoring me... the last update I received about the Pandoras that I sent a year ago to be repairer, was from July...

    I know that you are busy with Pyra and all, but at least tell me something.
     
  16. EvilDragon

    EvilDragon Administrator Staff Member

    Joined:
    Mar 4, 2003
    Messages:
    19,575
    Location:
    Ingolstadt
    Not ignoring you, and I have received the emails.
    I'm still in the process of catching up with everything, and I'm afraid due to the time where I was a bit overworked, I simply forgot about your units and need to catch up with everything :/
    Sorry about that, but I need to first find out the status before I can give a proper reply.
     
  17. PowerGod

    PowerGod Advanced Member

    Joined:
    Jun 20, 2011
    Messages:
    2,885
    ok, thanks
     
  18. rSl

    rSl **** COMMODORE 64 PYRA V2 **** 4GB RAM SYSTEM

    Joined:
    Dec 10, 2005
    Messages:
    509
    Location:
    homecomputer
    all the best from me, hope you are in a better situation soon! :p&|a:<3
     
    ClockworkCoder likes this.

Share This Page

Loading...