Sales DragonBox Shop Not Responding to Ticket?

[dgame]

I submitted a Ticket on August 30, 2020 and have not received a response from the DragonBox Shop. How long do they take to respond? Thanks

 

[JDTAY]

I had a ticket from April that got replied to in June. ED gets pretty busy.

Speaking of, he hasn't even been on the forums in five days. O ED, where art thou?

 

[NetBLOKS]

Normally, ED is really fast.
Maybe open a follow up ticket?

 

[λ the β-Redex Reducer]

Is ED still alive?

 

[NetBLOKS]

Is ED still alive?

Irrelevant!
Even in death, he knows his duty!

 

[Silent-Hunter]

His profile says he was here yesterday. I'm sure he's just very busy.

 

[Humblebeaver]

Any update on this? Did your ticket ever get answered? I had to cancel my order due to financial turbulence and I'm worried it's not going to be answered in time to matter.

 

[EvilDragon]

It takes about 1 - 2 weeks right now, until I reply to a ticket.
I'm pretty stuffed with work, so I'm mostly using the weekends to reply to tickets, I don't find the time doing that during the week.

For anything where you need a fast reply, please use the shops live chat service (WhatsApp is fastest).

 

[Humblebeaver]

Good to know.

 

[dgame]

Yes, my ticket did get answered. Thanks EvilDragon