Do Not Buy From This Vendor

[Angel]

http://playerschoicevideogames.com

I would not recommend buying anything from this vendor. It's been 9 days and order has not shipped, emailed them twice with no responses, states that all emails will be answered in 24 hours, well thats a bunch of crap.

Very slow, and very bad service so far.

 

[Squidge]

I take it you know it can take over a week to ship via them? 2 - 3 days for order processing, and then upto 7 days for shipping, as they only ship once a week (or thats what I've been told, anyway...)

With most other companies, if you they only shipped once a week, they'd need to rent another warehouse just to hold the stuff !

 

[Angel]

i know that, according to their website it should've processed by 8-03 and shipped on 8-05.

When i do online tracking, my order hasn't gone past processing yet and it's been way longer than 2-3 days. And the fact they won't return my emails doesn't help either.

Its not the fact i'm waiting for the thing in the mail, its the fact that my order hasn't gotten any farther than processing, and the fact they won't return my emails even though it says emails will be answered in 24 hours, i've been waiting for 3 days for a response.

EDIT: also would like to add that they don't like to answer the phone as well. Been calling and nobody answers and no option to leave a message.

 

[Rico]

While we're at it, avoid ebuyer at the moment. They're extremely busy.

For instance, I ordered my brother's computer on a Saturday and expected it to arrive Tuesday, paying for Priority Express delivery to cover it.

It didn't arrive on Tuesday, so I checked their site. Apparently a warehouse relocation had caused some delays. For that reason, I didn't complain until Thursday even though the order had been frozen at 'ship date: 1st august'. They (eventually) mentioned that there was some sort of 'IT error' but the stock had been allocated. Bear in mind they'd taken my money at this point. Customer support (after a 20 minute wait even though the 'average' was 4) promised a delivery for Monday, but hopefully tomorrow.

Something does arrive ... it's the graphics card, from another warehouse. But over the weekend nothing changed, so on Monday I rang them up again. This time the guy says that the IT error was not fixed properly, so he says he'll manually alter the order so that it'll definitely arrive tomorrow. The order status changes from 1st august to ship date: 8th august. He says all the items are in stock and the delivery should happen as planned.

But of course, nothing happens. The next day it still says shipping yesterday with delivery for today but no 'pick in progress', no 'shipped', no 'invoiced'. Sure, they sent the most expensive item out but the rest hasn't changed. So I ring again. This time the woman hits me with the climax of the worst customer service I have ever experienced.

The goods haven't been shipped because some of them have gone OUT OF STOCK. Despite them being allocated, despite him checking them yesterday, despite two seperate people promising me the delivery will happen within days. Out of fucking stock. What's more, even if I replace or remove those items the delivery will still take 'a few more days' at least.

So I have it cancelled. Something I should have done a very long time ago. Turns out, it was nothing to do with the warehouse relocation, just a standard IT fuck-up. I go to aria.co.uk and order most of the parts again and it arrives the very next day without having to pay anything extra for delivery. Needless to say I was delighted.

Turns out most of the stores charge £40 over ebuyer's price for my gfx card, so I'm glad that came through. For the rest, though, the prices are comparable and not worth dealing with ebuyer's shitty service for. I was previously a virgin to the experience of being screwed and lied to by a company until this week. But apparently it's nothing new...

 

[mattmagoo]

little tip with ebuyer

Always double check if you are buying something expensive. A lot of they're hardare (such as pocket pcs) are £50 more expensive than you can buy them in the highstreet)

 

[Angel]

UPDATE: Another 24 hours passed without any response. I called this place and the guy would not talk to me, told me to email, when i said i've been trying since 8-08, he said to email and hung up.

 

[Twimfy]

UPDATE:  Another 24 hours passed without any response.  I called this place and the guy would not talk to me, told me to email, when i said i've been trying since 8-08, he said to email and hung up.

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What did you buy and how much did it cost? because to be honest mate it sounds like you've been screwed!