I am actually getting pissed off at some of the comments towards Craig. "Abusive emails do not simply appear". I will be the last person to defend Craig's actions, but the suggestion that if he had been more forthcoming with updates then there wouldn't have been as many is completely absurd. Don't get me wrong, it is definitely correct, but no one, not even Craig no matter how much some people think he deserves what comes to him, NO ONE is responsible for the actions of another. These people chose of their own free will to send nasty letters, Craig did not hold a gun to their heads, they made a choice. They could have sent polite letters asking for updates, they could have done some of their own research and sent chocolate to Debs in consolation for having to put up with a shitty position. They could have done a lot of things. They chose nasty email and while Craig could have mitigated it with more updates he IS. NOT. RESPONSIBLE.
If I could change one thing about society it would be this: you are responsible for your own actions. When given a fair choice, own your choice. Don't say "he made me do it", especially when that choice turns out to be wrong.
(I specify "fair" choice because there do exist "cake or death" choices, or perhaps "nasty email or death" would be a better analogy, but those are usually triggered by the choice that another person has made. The other person has chosen to put a gun to your head. This is not such a situation.)