The way you have delivered your comments is not in a HELPFUL way. Delivered differently could make all the difference. This is not you helping.
My advice is, if you want to help, is to identify your EXPERTISE that could be helpful and present your offer for help in a NICE manner etc.
A suggestion would be for you to start a new thread called, lets say ' Suggested Proceedure for Customer Communication - Batch 2' or something like that, come up with a proceedure (using your EXPERTISE and of course lessons learnt through this process that all have witnessed) and people could add / comment on the proceedure etc. If this works, then the Team could review the list and, if your lucky, use it for the second (and subsequent) batches etc. Now this is being helpful.
Jeez.
This doesn't need EXPERTISE. It needs basic cluefulness. It doesn't need a committee, it doesn't need debating, there is one clear and obvious way that a company selling stuff on the internet ought to communicate with its customers. Okay, two: blog and email. These guys should know better. They're not rookies. It's pathetic.
I said nothing personal, I just made this pretty obvious observation, albeit with considerable vigour. I've also said that I admire the technical job they're doing, and the standard with which they appear to be conducting this affair financially.
This is the Internet. If you don't like people communicating vigorously, or if you don't like naughty words, go back to your cave.
