Contacting ED

[blyant]

Hi, I sent my pandora to ED for repair more than 2 months ago and the tracking says its still in customs.


The post company said that i should contact ED and ask him if he had it. I did, but he stopped repying to my emails. So I'm getting a little worried, maybe my emails are getting lost. :unsure:


Is there any other way to contact him (I tried PM'ing him on the forum)? Hopefully ED can see this thread and tell me if my pandora is safe.

 

[DaMummy]

is your name blyant? at least give your name or zip code so he can identify the package

 

[blyant]

Oh, sorry. Didn't think about that


Name: Olav Sortland Thoresen


Zip code: 5440


Country: Norway

 

[Link]

I think ED is training a new person to answer emails and help him. I have been needing a battery cover replacement for over a month now and have not received a reply to my email requesting the part.


My thoughts are ED has been super busy getting contracts prepared and production moved that some things have lower priority temporarily.

 

[sukhi2011]

That's really bad,i sent my pandora for repair and it toom nearly 2 months to get it back,well i'm happy i got it back on 18-11-11.

 

[EvilDragon]

Yes, a lot is changing right now.


I got someone to help me with mails and running the shop, but until I trained her, it takes more time than before, naturally.


We'll reply to all mails, it will just take some time, really sorry about that.


I'm also doing repairs whenever I find the time, but depending on what's broken, it might take a bit longer sometimes.


A simple LCD Cable replacement takes 10 minutes, so I can do something like that inbetween.


If it's a more complicated issue, I'll need more time, and if the PCB is broken, I need to wait to get new PCBs, as I don't have working ones with me right now.

 

[vtx]

Sorry to ride on this thread


Mine is LCD cable replacement


Name:Roy Ong


Zip:530834


Country:Singapore


Although Tracking said parcel was delivered successfully on 6 oct, but until I can confirm my package is now with ED, I just feel uneasy


ED, I know you don't open every package immediately upon receiving it, but maybe if u can find a tiny tiny bit of time to see or maybe ask your new staff to help a quick check for me, i will very much appreciate it. Thanks

 

[id10t]

Just a quick comment to say ED replied to my email about a broken battery cover


and sent me a replacement for free.


Who can grumble about that kind of service?


cheers ED!