Perhaps you guys should put a contact telephone number onto the website then? I've looked and the only contact info is an email address. As we both use gmail though, the spam filter seems an unlikely cause.
This is Craig's actual store. You can find the phone number near the bottom left under "Contact Us".
So, it seems this post is pretty out-of-date and that a phone number is not actually available anymore.
Unfortunately, I've been forced into requiring a refund, and I am finding the posts on this forum regarding "non replies" slightly worrying.
