[Outdated!] PayPal buyers at the German GP2x Shop

[TaG]

Re: PayPal buyers at the German GP2x Shop (shop.gp2x.de) READ!

@Origin and others still stuck. I shamelessly post my reply to one of the many several theads on this topic.

Folks, you have a business transaction that has a hiccup. So contact that business for a solution - email the store you used, quoting your order number and all the relevant details. They are really helpful. Also, they cannot necessarily equate a username here with your order.

If your order from DVD-Pron doesn't turn up would you discuss that on a forum?

 

[EvilDragon]

Re: PayPal buyers at the German GP2x Shop (shop.gp2x.de) READ!

The Pandora distributors don't have your money, and they never did. Paypal deducted the money from your account and then decided to hold on to it "for your own good". Place the blame where it belongs.

The problem with your perspective lies in the fact that the Pandora distributors had our money at one point. Even ED said he had transferred most of it to his bank account. We exchanged money for a service, and now, the service has been taken away, and we're not certain we'll get the exact amount we paid for it back.

I did tell you from the very beginning and more than ONCE in this thread now that you WILL GET THE COMPLETE AMOUNT BACK.

 

[fila73]

Re: PayPal buyers at the German GP2x Shop (shop.gp2x.de) READ!

I think you are wrong. CZ is in EU, but I've done some searching on google and pages of my bank and there still seems to be a 195 CZK (cca 8€) fee for any payment up to 50000€ from CZ to any country within the EU.

This's how the SEPA payment works:
You pay fees in your bank (195 CZK) (not 145 CZK as is stated on your screenshot, it's for incoming payment from abroad) and EvilDragon pays fees in his bank.
I hope, that fees on EvilDragon's side is 0€, but let's make it clear before we use this payment. Otherwise ED's account receive our payments minus the fees and we will have to send missing money and pay another fees.

KB offers another payment method which costs 0,9% of sending amount(at least 250 CZK, and not more then 1500 CZK) Only sender pays this fee.

And I do not know if these payments could be send via telebanking. If not, we(who do not have internet banking) have to go to the bank and pay another fee (300 CZK) for payment made on paper medium.

Maybe we could pay for more orders in 1 payment??

 

[Eso Rimmer]

Re: PayPal buyers at the German GP2x Shop (shop.gp2x.de) READ!

fila73:
Sorry, I took wrong screenshot... But I wrote 195CZ, gave link for the brochure and noted the page where it is located...

Anyway I think we should not worry about fee being subtracted from the paymant itself. We just have to send 278.49€ (pandora + dev fund) and the bank's fee will be subtracted independently (at least in internet banking). Correct me if I'm wrong.

 

[fila73]

Re: PayPal buyers at the German GP2x Shop (shop.gp2x.de) READ!

Eso Rimmer:

Yes, the fee is substracted independently, but it can be substracted on ED's side too, if we use SEPA method. So that ED will receive our money and than his bank may apply some fee. Just like u have to pay 145 CZK when receive money (SEPA) from abroad.

To avoid this we can use another method where only sender pays the fee (250 CZK in our case).

So I am going to use the more expensive method, unless ED confirms 0€ fee for incoming SEPA transfer.

I stiil hope that this will be:
A) PayPal is nice and the orders stay like they are at the moment

 

[disjfa]

Re: PayPal buyers at the German GP2x Shop (shop.gp2x.de) READ!

The problem with my solution is that there is no security for the customer. You can easily change the price on the Pandora and say your credit is worth half of what its worth when I bought it. The responsibility no longer lies in PayPal's hands, as I can't revoke my payment, as I got what I paid for. But, if we buy a store credit or store points or whatever, we're expecting that the integrity of the organization we bought it from won't do that to us.

What the f. You buy an open source handheld from a site who like to make there product. No you have no security what so ever, you trust people to delever goods what you pay for. And for the latter they try and other companies get in their way. Lets let the people find out what they can for us and try to do their best and trust them. If you don`t don`t buy there products.

ED is trieng ists hardest for us the customer. So please stop bitching and beleve the man till further notice. He`s probably doing more than the bitchin of us combined.

If there is more well know more. Lets just wait and hear about the orders. i`m with fila73 on this.

 

[danvodka]

Re: PayPal buyers at the German GP2x Shop (shop.gp2x.de) READ!

Hi everyone,

I am new to this Site, but I know the already... have all the models
anyway I don't understand how this could happen!

We pre-ordered a Pandora (trough Paypal) and they just cancel the orders (why?) doesn't matter!
The fact is Paypal sucks big time!!!!!!! -_-

I just really hope that everyone who did pay through Paypal (like me) will get to solve this problem somehow.
I preordered on the german site and already contacted the people there...

Wish all of you that you will get your p&|a at the right time

Cheers
danvodka

 

[EvilDragon]

Re: PayPal buyers at the German GP2x Shop (shop.gp2x.de) READ!

Just a small update:

I didn't get a reply from PayPal yet.
If I don't get one until tomorrow night, I'll start to refund all your PayPal orders and will send you an eMail with information of what to do to keep your order alive afterwards.
Refunding might take a while, I've got about 200 PayPal orders and it takes about 1 - 2 minutes per order at the sluggish PayPal site to refund...

 

[Hotcooler]

Re: PayPal buyers at the German GP2x Shop (shop.gp2x.de) READ!

Got an Email. I post it here if someone did not get it.

Hi,

some might've read in the boards that we're facing some problems with
PayPal.
In there TOS there's that little term, that it's not allowed to accept
payments for orders that won't be shipped within 20 days.
This is the case with the Pandora, sadly.
I simply didn't know that. I have my PayPal Account sind 2002 - and
who knows every term of their TOS, to be honest...?

Anyway, that means that I have to refund every PayPal order for the
Pandora or any accessories.
DON'T PANIC! This doesn't mean YOUR PREORDER has been cancelled!
It simply means we need to find a different manner of payment.

Everybody can wait until the PayPal money is back on their bank
account until transferring it in a different way. You don't need to
pay twice.

Unfortunately, the refunds can take a while. Last week I already
transferred the major amount of money received via PayPal to my bank
account. I already transferred it back, but it can take 3 - 5 days
until it arrives on the PayPal account. That will be sometimes next
week.

As I'm out of office from October 12th till October 18th and don't
know yet if and where I'll have internet access, I probably won't be
able to transfer it back until October 19th.
I'll try to find a way to transfer it back to you as fast as possible,
though!

I'll also send another eMail of which manners of payment are available
and what to do to keep the order alive within the next few days.
My favourite option would be a bank transfer.

The most important thing once again:
You WON'T LOSE your preorder status and you will get the PayPal money
refunded until October 19th (night time)! You can be sure about that!

There will be alternative methods of payment.

Please only reply to this eMail if absolutely necessary, I'll get
hundreds of eMail otherwise.
Of course you can cancel your order if you like, but keep in mind that
I cannot guarantee to refund the PayPal money until October 19th.

Sorry for any inconveniences and thanks for your understandings and
support.

--
Greetings, / Mit freundlichen Grüßen,

Michael Mrozek

 

[sgtpep]

Re: PayPal buyers at the German GP2x Shop (shop.gp2x.de) READ!

OK, I've got email, too. Will wait for refund.
How about paying via Google Chekout? Bank trasfer is unpreferred option for me, because I have prepaid card (http://payoneer.com/).

 

[Polossatik]

Re: PayPal buyers at the German GP2x Shop (shop.gp2x.de) READ!

Also affected, like said before by other people, shit happens.

Everyone got confirmation that they
* get their money back the fastest possible
* will be able to resend the money in a other way
* get the pandora

so I would say, chill out....

I would like to say a big thank you to Micheal for trying to work out a unpleasant situation as fast as possible...
I think he has better things to do then to spend a hour or 3 on website refunding everyone.
cheers to that.

And by the way:
* a IBAN transfer is without cost only in the Euro zone, not "in the EU". http://en.wikipedia.org/wiki/Eurozone#Members (edit not correct - see below)
* While it's not "nice" to have 300 euro blocked somewhere for a time, if you can't afford to be 300€ short for a few weeks then I wonder why you order this in the first place instead of buying food...

 

[bartleby]

Re: PayPal buyers at the German GP2x Shop (shop.gp2x.de) READ!

* a IBAN transfer is without cost only in the Euro zone, not "in the EU".

as i have mentioned earlier, i'm pretty sure it is not free from some eurozone countries, including france and italy. afaik they still take fees for bank transfers there - no matter if national or international.

 

[Polossatik]

Re: PayPal buyers at the German GP2x Shop (shop.gp2x.de) READ!

* a IBAN transfer is without cost only in the Euro zone, not "in the EU".

as i have mentioned earlier, i'm pretty sure it is not free from some eurozone countries, including france and italy. afaik they still take fees for bank transfers there - no matter if national or international.

You're right, my apologies. I meant to say that a IBAN transfer would not cost more then a domestic transfer ( http://www.europebanks.info/ibanguide.htm ) seen this is free in Belgium I did assume to much <_<

Still not sure about the "no euro" parts of the EU however... but this is way off topic....

 

[bartleby]

Re: PayPal buyers at the German GP2x Shop (shop.gp2x.de) READ!

Still not sure about the "no euro" parts of the EU however...

you were absolutely right about that part - that 'international transfers mustn't cost more than domestic transfers' rule applies to the euro zone only.

 

[EvilDragon]

Re: PayPal buyers at the German GP2x Shop (shop.gp2x.de) READ!

NOTE: ALL PayPal-customers from the gp2x Shop should have gotten this already via eMail.


Well, that was quicker than I thought.
ALL PayPal-Orders have been refunded already!

As soon as your money is here, you will get a confirmation eMail from
the shop. Please note it might take until October 19th, as I'm out of
the office.

Here, as promised, information about different manners of payment:

1. Bank Transfer

My favourite in this case. Without any fees within most countries of
the EU. And if you HAVE a fee: If it's not more than max. 8 EUR,
I'm gonna pay it for you (I had to pay fees for PayPal as well )

To do a bank transfer, simply send a mail to payment_at_gp2x.de
You will get an automated response with all the data needed.


2. Cheque

If you can't make a bank transfer, you can also send me a cheque
To get the address, simply send a mail to payment_at_gp2x.de
You will get an automated response with all the data needed.



3. Other possibilities

I'm open to other suggestions (i.e. Western Union, etc.).
If NONE of the above solutions does apply to you, please send an eMail
to shop@gp2x.de, so we can discuss about it further.

I'm afraid I can't offer Credit Card Payments. I always used PayPal to
do CC payments, and it's not possible in such a short time to setup
another Credit Card service.

Maybe a friend of you could make a bank transfer and you could pay him
via PayPal...?


4. Cancelling

If that's all too much for you, you can also cancel your order.
Please send an eMail to shop_at_gp2x.de to do that, including your order
number.

Thanks for your support!

 

[Eso Rimmer]

Re: PayPal buyers at the German GP2x Shop (shop.gp2x.de) READ!

...if you HAVE a fee: If it's not more than max. 8 EUR,
I'm gonna pay it for you (I had to pay fees for PayPal as well )

OK, so my bank wants 195 CZK (cca 8€) fee for any SEPA payment (up to 50000€ from CZ to any country within the EU). My order is €278.49 so I should send you €270.49, correct? Just to be sure...

 

[danvodka]

Re: PayPal buyers at the German GP2x Shop (shop.gp2x.de) READ!

Hey,

I just got a refund because I paid through PayPal.
Now I'm just waiting to pay in a different way...

Thanx :lol:

 

[Kyosys]

Re: PayPal buyers at the German GP2x Shop (shop.gp2x.de) READ!

Hey,

I just got a refund because I paid through PayPal.
Now I'm just waiting to pay in a different way...

Thanx :lol:

In the german shop?

 

[danvodka]

Re: PayPal buyers at the German GP2x Shop (shop.gp2x.de) READ!

Yes in the german shop...

And I am going to send the money via bank transfer right now.

What's done is done :lol:

 

[danvodka]

Re: PayPal buyers at the German GP2x Shop (shop.gp2x.de) READ!

To EvilDragon:

Thank you again for everything ...

I paid through bank transfer and you should get the money very soon,
I hope this works now :wink:

Til then
Keep up the good work guys