Prometheus
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"Just Wow!" - A tale of terrible customer service!
- Thread starter Prometheus
- Start date
Exophase
Nothing good will ever come of Exophase.
This is pretty hilarious, you have to admit. I wonder if this is really a sign of the industry per se and not a sad example of someone who is stereotypical internet moron all the time.
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Prometheus
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WizardStan
Mega GP Mania
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And this is why I keep suggesting that Craig needs to calm down and stop taking everything said about him so personally. This email chain could have just as easily been about the Pandora and Craig's "what's your order number" style posts.
Exophase
Nothing good will ever come of Exophase.
Very true, but I wholeheartedly believe that Craig has enough sense not to let anything escalate to levels like this. Hell, I've seen him back down appropriately when things started to go in that direction.
This guy's apology is just sad (not to say any apology would have been, I could see a meaningful response to this but not just to beg the other person to "stop"). It sucks if his wife and child really are getting targeted over this, and frankly it's hard to imagine how at least the kid wouldn't be, but if I were in either of those positions my embarrassment in being connected to this guy would far outweigh anything anyone is saying to me.
Prometheus
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^ That certainly wasn't the intent at all. :blink: I was just stunned by what I was reading.
Additionally, someone just forwarded this one to me, in a similar vein. It's made amusing to read by some of the e-mails (like the one about their first bicycle) of the aggrieved customer and the irate elitism of the guy he was corresponding with.
Additionally, someone just forwarded this one to me, in a similar vein. It's made amusing to read by some of the e-mails (like the one about their first bicycle) of the aggrieved customer and the irate elitism of the guy he was corresponding with.
Exophase
Nothing good will ever come of Exophase.
His twitter is pretty great:
http://twitter.com/oceanstretagy
Funniest part of all is for some reason he linked this one youtube parody that is pretty damn funny.
https://www.youtube.com/embed/xqV9kx40RG0?feature=oembed
But what really gets me is the quote on their website. Really, really hits home. http://www.oceanmarketinginc.com/
http://twitter.com/oceanstretagy
Funniest part of all is for some reason he linked this one youtube parody that is pretty damn funny.
https://www.youtube.com/embed/xqV9kx40RG0?feature=oembed
But what really gets me is the quote on their website. Really, really hits home. http://www.oceanmarketinginc.com/
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moz
load *,8,1
inb4 he blames it on the roids.
Orion4874
Mega GP Mania
How long before he deletes his Twitter account? He should just unplug his computer and hibernate for a good 6 months!
Lesson learned I guess. It's not cool that his family is being dragged into it but it all could have been very easily avoided.
Lesson learned I guess. It's not cool that his family is being dragged into it but it all could have been very easily avoided.
Exophase
Nothing good will ever come of Exophase.
It would be better if he actually appeared to be learning a lesson :<
(or worse, depending on what you're getting from this)
(or worse, depending on what you're getting from this)
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Blue Protoman
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You couldn't find that kind of a dick if you went around pulling people's pants down.
Nintendo
Nintendo Switch
^ lol @ dick
Pleasant customer service is pleasant.
Pleasant customer service is pleasant.
WizardStan
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It frequently does. The result is that the major corporation releases a statement saying how the person's behavior does not represent the company and the offending person has been disciplined. It does absolutely nothing to actually change their policies.
craigix
Mega GP Mania
I just stop at the 'You can have a refund.' bit.
I never follow it up after that, that was this guys mistake. Just do what you have to do and leave it there,
often you cannot make people like you again once they have decided you're a bastard (Although Steve Jobs
was famously immune to that).
Still, I wonder if the publicity has worked for him, if his sales have gone up? The weird thing is that in
my experience even bad publicity works.
I never follow it up after that, that was this guys mistake. Just do what you have to do and leave it there,
often you cannot make people like you again once they have decided you're a bastard (Although Steve Jobs
was famously immune to that).
Still, I wonder if the publicity has worked for him, if his sales have gone up? The weird thing is that in
my experience even bad publicity works.
The best thing is the way that their website says the most important thing is what comes up when you are googled
This is what hit me when I searched DDG (I don't like Google)
This is what hit me when I searched DDG (I don't like Google)
- The biggest PR fail in history
- How not to treat customer
- Feel the rath of the internet
- Most unpleastant PR rep in gaming
- How to self-destruct your company
- Shoots itself in the foot
- PR disaster
- How to destroy your reputation
- FAIL
- PR guy is a jerk
- How not to do marketing
- Customer service implosion
- Great moments in PR FAIL
- You're an A*s*o*e
- WORST CUSTOMER SERVICE
- Busnch of jerks: Worst Customer service EVER
- How to ruin your reputation
- Hilariously unprofesional
- Epic PR fail
- PR suicide
- How to fail at customer services
craigix
Mega GP Mania
Yet the most complained about company in the UK (talktalk) are still one of the biggest.
Drink the wine, praise the god of all and let the world be the world?
Drink the wine, praise the god of all and let the world be the world?
WizardStan
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The guy's actually been fired apparently.
The short version of the story: Avenger guys had a marketing firm. Avenger production slipped (I believe we're all familiar with how that works) and marketing firm takes a lot of calls about it, professionally. Avenger guys start panicking a little. New big shot shows up, says "I know this guy in Best Buy, I know a guy at Game Stop, I can get you money". Marketing firm says "we're not really comfortable with this guy, he's a loose canon". Avenger guy says "don't care, we're desperate". New big shot meets reality. Marketing firm says "I told you so, I told you so. I. Told. You. So".
And he still doesn't get it, that's the worst part of this. "Oh, if I'd known who I was talking to I'd have handled it differently. And Mike should have handled it differently too, he wasn't very professional". Don't care, it doesn't matter who they are, you don't treat them like that, and Mike wasn't professional because he didn't have to be professional. This guy was paid to be professional, he failed, and then tried to blame others. I have absolutely zero sympathy for him. A great deal of sympathy for his wife and kid, they're innocent in all this and should not have been brought up. The internet is just dicks.
The short version of the story: Avenger guys had a marketing firm. Avenger production slipped (I believe we're all familiar with how that works) and marketing firm takes a lot of calls about it, professionally. Avenger guys start panicking a little. New big shot shows up, says "I know this guy in Best Buy, I know a guy at Game Stop, I can get you money". Marketing firm says "we're not really comfortable with this guy, he's a loose canon". Avenger guy says "don't care, we're desperate". New big shot meets reality. Marketing firm says "I told you so, I told you so. I. Told. You. So".
And he still doesn't get it, that's the worst part of this. "Oh, if I'd known who I was talking to I'd have handled it differently. And Mike should have handled it differently too, he wasn't very professional". Don't care, it doesn't matter who they are, you don't treat them like that, and Mike wasn't professional because he didn't have to be professional. This guy was paid to be professional, he failed, and then tried to blame others. I have absolutely zero sympathy for him. A great deal of sympathy for his wife and kid, they're innocent in all this and should not have been brought up. The internet is just dicks.
