Contacting Pandora sales

[Mido]

Unfortunately I am in money troubles and urgently need a refund for my Pandora pre-order. I've tried contacting the Pandora sales team but two e-mails and almost three weeks later still no reply.


What is the best method for contacting the pandora sales team and how long should I be expected to wait ?


Thanks

 

[levi]

Which sales team - UK, US or DE?


If it's UK I think they're a little swamped at the moment, but that said a reply shouldn't normally take three weeks. Maybe your first email got missed/lost? When did you send the second?

 

[Mido]

UK team. Second e-mail was sent on the 26/08.

 

[gruso]

The volume of emails they get can be a problem. Some sender addresses seem to have trouble with their spam filter too. Ordinarily I'd say try sending from another email address, but in this case you should just call them: 0191 243 2253

 

[samedi]

I've also had trouble contacting the UK team. I've been wanting to add extra items to my order, been waiting for them to give me their Paypal details.

 

[Mido]

The volume of emails they get can be a problem. Some sender addresses seem to have trouble with their spam filter too. Ordinarily I'd say try sending from another email address, but in this case you should just call them: 0191 243 2253

I guess I'll have to give them a call then.


Thanks