A staff has responded to your request. And your action is required.
Apologies for the item being defective.
If your products get damaged(only for items without Special Warranty terms in the product description and physical damage or incorrect use excluded) within 90 days after shipments (The order shipment date and order notification are provided to you by email) and the return shipping fee is less than 35% of the defective item(s) value, and also less than $40(USD),please return the item(s) by cheapest way with tracking number (ordinary mail) to the below Drop Off Box Address, we will cover the actual postage (according to the shipping receipt you provided).
After your shipment, please take a picture of the proof of shipment (shipping receipt, certificate of posting, tracking number stub, etc). We will arrange the replacement and reimbursement for your return postage after the package is received and processed.
But if the product turns out to be defective after 90 days and within 150 days from shipment?Please notice that the defective item will only be replaced, the return shipping costs will be on your sole responsibility, we will pay all the necessary shipping fees for the replaced products that we ship to you.
Should the item become defective after 150 days from shipment, customers will still be allowed to send the unit back to us. We will help forwarding the item to the manufacturer for repair or replacement until the product arrives at our warehouse, the shipping cost both ways have to be covered by customers. Repair cost (if any) incurred during the process will be at customer’s expense as well.
Return address:
TO: DealExtreme
RE: ORDER # ______
Room 225-226, Block B, Focal lndustrial Centre
21 Man Lok street
Hung Hom, Kowloon
HONG KONG
PS: Please use the cheapest way to ship the item(s) back. Courier services such as EMS, UPS, Fedex, TNT, DHL etc are NOT eligible for return shipping cost reimbursements
VERY Important: please remember to include a note in your package indicating the following items:
1. Your order number,
2. sku numbers returned and quantity, and
3. a short description of the problem(s) of the defective unit.
This note will help expediting the processing time for you. Thank you.
If you have any questions on the return, please feel free to contact us again at anytime.
Thank you for your patience and understanding.
