Pandora RMA

Discussion in 'Ask EvilDragon Questions' started by mamemaniac, May 4, 2016.

  1. mamemaniac

    mamemaniac Member

    Joined:
    Apr 7, 2011
    Messages:
    226
    hi ED,

    I sent my Pandora to you for repair with this address:

    Openpandora Gmbh

    Michael Mrozek

    Schaffbraustr. 11

    85049 Ingolstadt

    I see now on DHL tracking: Wed, 04.05.2016 16:21 h--Delivery attempted; consignee premises closed

    i'll send to you a PM with the tracking number, please let me know.
    --- Double Post Merged, May 4, 2016, Original Post Date: May 4, 2016 ---
    Hi Ed,

    did you receive my PM? I also mailed you at shop@dragonbox.de

    Please let me know.
     
    Tags:
  2. comradekingu

    comradekingu Glowing ember

    Joined:
    Apr 15, 2011
    Messages:
    4,944
    Its not that easy to figure out which order belongs to whom. Dont think ED tracks the serial numbers(?)
    Even if he knows who you are, there are many people, most of which, like you, don't have their real name available on their forum account.

    You did include your address and a description of the error in the shipment?

    The only thing you could add to that is your order number, and contact details, but don't post those here.

    Going with ALL THE OPTIONS, means extra work. ED is doing un-human workdays with the pre-order now, so allow some time for good measure.
     
  3. mamemaniac

    mamemaniac Member

    Joined:
    Apr 7, 2011
    Messages:
    226
    Sure, i explained everything in the RMA sheet and i also send my contact details with PM to ED. I just only want to inform EvilDragon tomorrow DHL will make the second (and probably final) delivery attempt to his shop, i hope this time there will be no problems.
    --- Double Post Merged, May 5, 2016, Original Post Date: May 4, 2016 ---
    ED, still no response from you.
    --- Double Post Merged, May 5, 2016 ---
     
    levi likes this.
  4. comradekingu

    comradekingu Glowing ember

    Joined:
    Apr 15, 2011
    Messages:
    4,944
    I sent him a message on IRC. You can pick stuff up at the DHL warehouse for quite a long time if im not mistaken.

    Call DHL and ask. Maybe you can tell them to hold off on sending it back.
     
  5. mamemaniac

    mamemaniac Member

    Joined:
    Apr 7, 2011
    Messages:
    226
    Ok, but is Evildragon shop open these days?

    Sending it back to me is not a viable option to me, it would mean i trashed 17 euros for shipment.
     
  6. EvilDragon

    EvilDragon Administrator Staff Member

    Joined:
    Mar 4, 2003
    Messages:
    19,643
    Location:
    Ingolstadt
    Yes, we're always open, but DHL often simply leaves the packages at the neighbours place.
    And if they don't do that, they leave a message where I can pick up the package for the next 10 days, so no worriesr about that.
     
  7. mamemaniac

    mamemaniac Member

    Joined:
    Apr 7, 2011
    Messages:
    226
    Thanks, now i feel better, in any case PM or email me when you receive it (to make sure package arrived not damaged internally).
     
  8. mamemaniac

    mamemaniac Member

    Joined:
    Apr 7, 2011
    Messages:
    226
    Hi ED,

    sent you a mail with tracking number at shop@dragonbox.de as you ask me to do so.
     
    Last edited: May 5, 2016
  9. mamemaniac

    mamemaniac Member

    Joined:
    Apr 7, 2011
    Messages:
    226
    Hi Ed,

    have you then received the tracking number?

    please let me know when you receive my package.
     
    Last edited: May 6, 2016
  10. EvilDragon

    EvilDragon Administrator Staff Member

    Joined:
    Mar 4, 2003
    Messages:
    19,643
    Location:
    Ingolstadt
    They delivered yesterday, 6:40pm. Pretty late for delivering it to a company, but as we were there, we got it :)
     
  11. mamemaniac

    mamemaniac Member

    Joined:
    Apr 7, 2011
    Messages:
    226
    Good news, thanks.
     

Share This Page

Loading...