Look, I am someone who loves the potential here, has prepaid and am waiting this out and hoping.
That being said, the apologists need to be more realistic. This is a mess-up of the F-BOMB level. The original ordering was borked. This refund process is borked. The lack of of communication is borked.
I am tired of the "they don't have time" argument. We all know how long it takes to update a blog.
If this were ANY other community other than the one I have been a lurker on for YEARS I would have given up long ago (as I suspect many others would have).
Now don't get me wrong, I have paid, I haven't sent an email requesting refund (albeit, admittedly, I am skeptical how quickly I would get one anyway) and I am in it for the long haul. But let's stop pretending that CRAIGIX and co are doing this right.
The lack of communication is absolutely crap. A spade is a spade. Choose your cliche.
This is the intertubes ... post 2 lines on the blog daily and make the masses happy. Otherwise, at a minimum, tell the apologists to stop. It truly only makes it worse.
If ANY of us experienced this level of customer support in any other aspect of our daily lives we would be flipping. It's commendable that Craig and others have earned this level of leniency. But they shouldn't abuse it under the guise of "we are too busy".
wow, way to stay on topic.
I'm sick of shit like this. People need to learn to speak for themselves. Don't lump me in with your all-too-apparent lack of patience and tact. The reason they deserve our leniency is because this is a VERY small group of regular people doing something that they've never had experience doing before. They are not a well-established company or a major distributor, so the same expectations should by no means apply. This is all new to them, and many setbacks should have been foreseen on your part. If you can't deal with that that's your problem. No one is saying they've done everything right, but the things that have gone wrong were hardly in their control to begin with. As for the blog thing, what more do you want to know? They can't post what they don't have. Its all a matter of waiting now, on their part and especially on ours. They can't post information they don't have, and they've given their word that we'll have updates as soon as they're relevant. From what we've all heard they're working very hard & late nights for all of us. I hardly see where you get off saying they're somehow 'abusing' the leniency they've garnished.Daryoon: This pisses me off too. The information is there. They have a blog system set up that's updated once a fortnight, if we're lucky.
Yeah - they're busy. But not too busy to not drop by these boards leaving cryptic comments in obscure threads that Chip has to later gather, explain and update.
Consequence9: This is as on topic as any thread stays in this place <_<
Here's a case in point ... this *could* have been blogged ...
Chip said:
I'm told that refunds are going a bit slower than expected, but they are going. I should have a decent update for everybody in the next day or two.
My vote is to give Chip access to the openpandora.org blog so he can update it with titbits.
Chip for Blogger!!!
