Don't Avoid Gp2xstore.com!

[vaustein]

I'm very disappointed to be writing this since gp2xstore.com has been strongly recommended by the GP32X community. Last Friday, I went to gp2xstore.com to pre-order the Wiz for $187.99. After selecting the item and entering my order information, I submitted the order and got an address mismatch error. I reviewed the information and didn't notice any errors. Trying again, I got the same error. I then retyped some of my (already correct) address information and got the same error again. Clearly, their storefront has serious bugs.

I contacted my credit card company and was informed that three charges for $187.99 (plus shipping) were pending on my account! I'll state again that each attempt to submit the error generated an error message, not an order confirmation.

I immediately emailed contact@gp2xstore.com and have received no reply at all, not even an auto-response. Unfortunately, their contact information is internet email only, no telephone or chat support even though the site header has an icon of a customer support rep wearing a headset and reads "email or chat".

This is ridiculous. By now, I should have gotten at least a confirmation. At best, gp2xstore.com is totally unresponsive. If you've had a good experience w/ gp2xstore.com and you love them, good for you. This is my first time dealing w/ them, and it's the most dismal online purchase experience I've had. Better to pay more USD (after converting from GBP) w/ Craig than risk getting cheated and ignored by whoever runs gp2xstore.

 

[Jr2swiss]

I responded to your email and sent you a pm. I apologize for the problem.

 

[Hooka]

Vaustein: Sorry to hear about your luck (I had a similar occurrence once with GP2XStore, but Jr2Swiss sorted it out for me quite quick), but I'm fairly certain it'll be sorted quite soon

Jr2Swiss: Where ya been hiding lately?

 

[vaustein]

Jr2swiss contacted me after I posted the above, and I think we've worked things out.

 

[Esn]

I'm glad that things got worked out.

Maybe someone should change the thread title to "Don't Avoid Gp2xstore.com"?

 

[morrissey2k7]

Yeah, it would be great if one of the mods could close this thread. I ordered an F-200 from GP2XStore and got it in 2 days (they literally shipped it out within a few hours of my order). They're really a great, reputable retailer. It really bugs me when people feel the need to talk trash about an online business/store in a public forum (such as this one), especially in a case like this where apparently the situation just happened recently, and wasn't given much time to be resolved before the kvetching started (Saturday and Sunday aren't business days, after all).

 

[geo12]

I guess you could look on the bright side that you didn't order from a big company like play-asia where you don't have this great board to turn to

I bought by GP2x from gp2xstore.com btw and everthing was just peachy.

 

[daclassicgamingmaster]

They were probably temp charges. This issue is pretty frequent with online purchases, but it sorts itself out in a few days (usually).

I've ordered stuff from their shop as well. No problems here

 

[Sphinxter]

Definitely *Not* Recommended By Me.

 

[vaustein]

@Morrissey: Like I already said...if your experience was good, then good for you.

@geo12: Yeah, posting here certainly got a quick response where straight email didn't! :rolleyes:

 

[sam fisher]

Jr2swiss contacted me after I posted the above, and I think we've worked things out.

Ahh, a hefty discount for your troubles then ?

 

[Iorgy77]

Ordered from JrSwiss several times and never had a problem. Service has been good.

 

[craigix]

Jr2swiss /gp2xstore is great and can be trusted 100%.

 

[Esn]

Also, this is completely the wrong place for this topic.

 

[darkriku]

I ordered my wiz from gp2xstore.com it was a quick and painless process unlike many other online store now the only thing left is to wait til the wiz is released.