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Hi everyone. So I was one of the original pre-order people, legal fights with OpenPandora UK, years waiting, arguments and conflict on the boards, and I finally get my Pandora. The shoulder buttons failed within weeks and the case cracked where the screen didn't close properly, just though...

So its ok for me to remove the cover and investigate without invalidating any waranty? I'm reasonably confident that if it's something simple I'd be able to put it right - I've had practice repairing phones / iMacs etc before but I generally only tinker with things that are out of warranty for...

ok - need some more advice... my left shoulder button has stopped working.... it still looks physically the same but its stopped clicking. Is it liklely to be something popping out of place that i can fix... oh and if i do try and solve any of these issues myself am i invalidating any waranty?

Hmm - I've just checked out the spare parts available on dragonbox. Nice and cheap - may just grab some in case.  So it's fiddly to replace the plastic parts... more difficult than iPhone / iMac repairs?

i know its going to bug me, so i may start trying to collect spare parts :-)

Agreed - I've been poking around various avenues at my own risk and sharing results as they've happened, but ive neglected to say this. Proper advice should be obtained, from a lawyer if available (many offer free or cheap consultations) or at the very least the CAB. None of us are legal...

Ah so its 'normal' like the bowing of the screen bezel.. Its something I'd be interested in 'modifying' at some point... I'm a little OCD about stuff like that but, of course I don't want to end up doing more damage to the pandy. 

Yeah - its not a big issue - but I wonder how difficult it would be to replace that lid or maybe adjust it if I bought the parts.....

After a very short time with my Pandora, I was upset to see small cracks forming in the corner of the lid. :-(( I wondered how I'd managed to do this as its been ether in use or in its case in my coat pocket (only 3 times so far). When I looked closer, I saw that the lid doesn't meet the body...

It's only my opinion, based on testing the water on several avenues, but I feel that, while you are likely to get a judgment in your favour should you start a money claim online case, you are unlikely to get anything other than a CCJ against OPL which will be impossible to enforce without...

If you make a claim via money claim online, you only pay extra fee's should a full court hearing be required or of you want to use court appointed enforcement of your judgment. Source: https://www.gov.uk/make-court-claim-for-money/overview So, if the defendant deny they owe you the money, you...

God! Can I relate to that! Still we must carry on. 

I'm sorry - I didn't realise that this was production cost less the donation. If you PM me with the profit margin you would have added to my order then I'll happily pay it. As I've said - I always wanted to support the Pandora, I just disagree strongly with the way certain things have been...

I tried to explain. I only ordered the pandora a week or so ago. I had already started trying to get a refund and and, after coming on here and reading up I assumed I'd never get one. So I ordered the pandora from DragonBox and used the code to get a discount from the donation fund.  When the...

I didn't receive a pandora until after I started legal action, I've only had one about a week. How would I have believed that it was free of charge? I ordered it and paid for it, full retail price from DragonBox. 

OK - The upgrade paths (options 1 and 2) are entirely different from option 3 which didn't even guarantee you a pandora. At the time I started legal action I had not chosen ether of these options. I did not take an upgrade path, I used the donation fund when I thought I'd never get a refund but...

Well - As WS pointed out, certain upgrade paths were offered with the condition that the order with Craig was considered fulfilled. This stipulation did not apply to donator funded subsides though. Legally its challengeable I'd think - but then most things are. Wouldn't want to though and don't...

Ah... theres no need for this - all he said was that it was a storm in a teacup based on missunderstandings and such. I'm partly at fault for confusing the set upgrade paths with the donation fund vouchers. The two are completely different with different stipulations attached. I didn't really...

I've actually found this email. There are 3 options - the first 2 involve ED selling a pandora at cost and stipulate that the order with Craig is satisfied, but the third option which is in effect the one I took is the only option out of the 3 which does not stipulate that the order with Craig...

Its a complicated situation to explain at the best of times, but the words were that "I can't have explained it well" which I'm afraid I found insulting. I understand that without all the facts people jump to conclusions - I'm just surprised at the division in this thread. I was up front about...