I gave up all hope for them when I asked for assistance in getting their store/apps to work on 3rd party hardware. If they didn't plan to make their money on hardware sales, but rather through app purchases and profit sharing, then you would think this would have been a slightly higher priority from a business standpoint. At the very least, supporting a developer who didn't own their 1st party hardware bring their applications to their platform to increase potential sales.
The response they gave me was something along the lines of, "we need to focus on improving the experience on 1st party hardware before we think about 3rd party" Yet all they had to do was make the app they designed to specifically work on 3rd party hardware for developers to test games they had written to not just force close when you open it. The literal gateway application into their entire ecosystem just pain wouldn't open anymore after an update they made to it, it was so unpopular that nobody could pinpoint the exact version in which it quit working, they didn't publicly archive those updates either, nor would they provide them on request, so the updates themselves couldn't be tested to figure out which version introduced the failure. Yet they continued to provide this application along with documentation on how to get it to work and yet it didn't on any hardware. No documentation on how the application worked, no source code for it to fix it myself (not the store app, but the app that hooks into and displays the online store)
After about 6 months/year of waiting and even seeing updates to that application, of which still didn't work, I just gave up.