Newbie Nightmare

[mrog100]

hi everyone, newbie personage here

i took delivery of my shiny new gp2x yesterday, and i was very pleased with it. for the first few hours of useage that is.

there i was playing away and the screen just went all "white out" on me. my first thoughts were batteries so i tried a few other sets of freshly charged NIMH, but all produced the same results. the unit turns on, u hear the little jingle.. but the screen is just all white. if u tilt the unit at some very obscure angle u can just make out the icons and such that i should be seeing properly.

i havnt been near firmwares or done anything at all other than normal stuffs like playin mp3s and photo viewing.

has anyone had issues like this one? im assuming its just died and needs returning but so far gp2x.co.uk have not responded to either my emails. and they arent answering the fone..

so is this a dead unit or is there some magic trick or chicken sacrifice i can perform with the thing?

what expereinces have people had with trying to return a dead product etc?

until it died i was rather pleased with the thing too!!


thanks

matt rogers

 

[sand_man]

I haven't heard that before. I'd send it back.

 

[reaper79]

It puts the lotion on its skin, and sends the unit back again...

 

[moxie]

That's just about exactly what happened to mine, too, which seems to make exactly two of us

I sent mine in for repair. Incidentially only days before reports started streaming in on Picodrive going dualcore and squidgeSNES doing leaps and bounds in the speed department :-/

Frustrated? Me? Nahh...*sound of fingernails being bitten*

 

[moxie]

...And mine is from gametronics.se, the swedish distributor, not from Craig

 

[bacteria]

Send it back.

 

[krosfyah]

Yep, if you're absolutely sure it's not cos of old batteries or something then send it back.

 

[Godmil]

If you got it from gp2x.co.uk, then from what I hear, people have had good experiences with returns.

 

[khanku]

Hello,

Same problem with my gp2x. One day the screen went totaly white and blank.
Normal use, no firmware update... I tried with 3 NiMH batterie pairs & a PSU.
Altough I don't hear any sound when I turn it on.
I got mine from PlayAsia and contacted them, in order to send it back. I'll do this in the next few days.

 

[Digitalrat]

but so far gp2x.co.uk have not responded to either my emails. and they arent answering the fone..

Craig (the owner of gp2x.co.uk) is currently in Korea visiting GPH.

 

[Draken]

I thought he was back already?

 

[mrog100]

hello everyone, seems im not totally alone in the white out screen department then, thanks for your input people

managed to get hold of the gp2x.co.uk guys and after getting a bit bored repeating myself about batteries its all posted back to them...

all in all compared to alot of companies iv dealt with a fairly straight forward returns process..

sooo hopefully i can get back to playing in a few days when a new one arrives

im eager to delv into a bit of retro and install an emu or 3

seeyas

matt rogers

 

[mrog100]

just an update here..

i posted the unit back to gp2x.co.uk on wednesday.. they got it thursday.. and by friday i got a new one in the post..

extremely quick product replacement by anyones standards

my hat goes off to the gp2x guys..


now i can get back to playing

matt rogers

 

[linoleum13]

Enjoy!

 

[moxie]

Whilst, I can tell you all, the clowns that run GP2x distribution in sweden got mine, ooh...Two weeks ago? And after one week, when I contacted them, they told me "Oh, it's off for repairs. Might be back in a couple of weeks" :-(

Craig, Can I officially transfer myself from being a Gametronics customer to being a gp2x.co.uk customer?