Sales Lost my order information to change the order.

[azz]

Hi guys,

I have pre-ordered the Pyra couple months before 2017.
After the order, I learned that the pyra I ordered doesn't have built-in GPS, which I wanted to have.
The Pyra I ordered doesn't have that.

Also, I recently moved to another address.

So I intended to change the order and the shipping address.
However, I lost almost all the information I need to change the order and the shipping address, these are:
1. User account from which I ordered.
2. Mail account from which I ordered.

The only Information i have to track my order are:
a. My old shipping address:
b. Credit-card number (pre-paidcard) from which I ordered.

I would like to:
I. Change the order to a Pyra which has GPS (eu-version), which adds additional costs.
II. Change the shipping address.
III. Blessed with a Pyra from its creator.

Hopefully, someone can be of any help before the Pyra ships.

 

[TrashyMG]

@azz , to quickest way to get EvilDragon's attention is create a Customer Service ticket at his shop.

Essentially just click "Contact Us" on top of the dragonbox.de page.
Quick link:
https://www.dragonbox.de/en/support/newticket

 

[azz]

Thank you for your quick response.
I have submitted a ticket.

 

[Eight Bit]

Not to be an ass but that sounds dodgy...

 

[azz]

I know, and your reply doesn't make it less dodgier for me. So thank you ;-).

 

[___]

I am sure EvilDragon will find the correct means to validate your order. If anything should be dodgy, let's leave it up to him to judge that.

 

[azz]

Oh, he means that I'm fraud.@ Eight Bit Please don't be an ass, and let indeed the judging over to the one who has to judge.

I am sure EvilDragon will find the correct means to validate your order. If anything should be dodgy, let's leave it up to him to judge that.

Thank you.

 

[sebt3]

Dont worry the Height Bits have no power over here. Only CraigX has

 

[PowerGod]

mmmm.... nobody asked "the question"...

 

[FaeMinx]

WHAT'S YOUR ORDER NUMBER?






Sent from my GT-S7580 using Tapatalk

 

[TrashyMG]

WHAT'S YOUR ORDER NUMBER?

Well finally!

[Moderator_Mode]
Disclaimer!, please don't post your order number...
[/Moderator_Mode]

 

[Eight Bit]

Height Bits

No hate, I was just stating the obvious.. I must admit I did contemplate whether to write azz instead of ass but decided not to...

 

[azz]

Well finally!

[Moderator_Mode]
Disclaimer!, please don't post your order number...
[/Moderator_Mode]

It think it was under the 1000.

I also think I have to admit that my order has lost.
Maybe I could go to the new home owner, and ask him friendly to hand over my order after delivery.

 

[levi]

Woah! Don't panic! I take it EvilDragon hasn't got back to you yet, but he is fairly busy at the moment I assume.

I'd have thought if you can describe the shipping address, the exact model ordered, and the card number used I'd have thought that would rule you out from having gone through their bins and looked at their credit card bills. Can you not find the emails from the order - one with what you ordered listed should have a subject of '[DragonBox] Order Confirmation' I think? That should give you the date you ordered.

FWIW, most people are under 1000 - we're only at 1039 pre-orders made at the moment, so only 40 people have numbers over 1000, and 999 people have numbers under - in other words 96% of people with a valid pre-order are under 1000.

 

[sebt3]

No hate, I was just stating the obvious.. I must admit I did contemplate whether to write azz instead of ass but decided not to...

Dont worry, the only point of my post was the second part of the sentence, not to point that you have any hate or anything.

@azz : As levi said: do not worry. Send a mail to EvilDragon using the mail you used to confirm your order telling you've lost your order number and have moved. He will send you back your order number and change your delivery adress.
I moved twice while waiting my pandora. It still got delivered to the good address.

 

[azz]

Dont worry, the only point of my post was the second part of the sentence, not to point that you have any hate or anything.

@azz : As levi said: do not worry. Send a mail to EvilDragon using the mail you used to confirm your order telling you've lost your order number and have moved. He will send you back your order number and change your delivery adress.
I moved twice while waiting my pandora. It still got delivered to the good address.

The lack of mij mail-account is the reason i got stuck in here. I already contacted the new home owner, and he is willing to hand over the order.
The only issue is left is changing the type of the Pyra, namely the Pyra with cellular network and GPS.
What struck me is the price of the Pyra.
Before I ordered one, the Price was around 300 euros, and now it is around 30% more than it was.
But with the messy pocket devices nowadays, it is still reasonable. I would pay much more for it if have the money for it.
Hopefully I can have the Pyra with cellular with the initial price, as I ordered in the time with that price.
As I can recall it, the Pyra with cellular was around 400 euros.
[doublepost=1492167129,1492166643][/doublepost]

Woah! Don't panic! I take it EvilDragon hasn't got back to you yet, but he is fairly busy at the moment I assume.

I'd have thought if you can describe the shipping address, the exact model ordered, and the card number used I'd have thought that would rule you out from having gone through their bins and looked at their credit card bills. Can you not find the emails from the order - one with what you ordered listed should have a subject of '[DragonBox] Order Confirmation' I think? That should give you the date you ordered.

FWIW, most people are under 1000 - we're only at 1039 pre-orders made at the moment, so only 40 people have numbers over 1000, and 999 people have numbers under - in other words 96% of people with a valid pre-order are under 1000.

I'm sure that Evildragon has now other priorities, which is fine. And he should too.
Hopefully, he can make some time to figure this out when the Pyras are finalized and start rolling out.

I've been looking every where I my digital archive, without any trace.
I think I lost it when I reinstalled my laptop, without making a proper back-up. So this lesson have to be learned.
I ordered around november 2016.
I cannot remember the exact order number, but it was I think around 950.
But I can recall which model I ordered, the shipping address, and the creditcard-number.

 

[lukey]

Before I ordered one, the Price was around 300 euros, and now it is around 30% more than it was.
But with the messy pocket devices nowadays, it is still reasonable. I would pay much more for it if have the money for it.
Hopefully I can have the Pyra with cellular with the initial price, as I ordered in the time with that price.
As I can recall it, the Pyra with cellular was around 400 euros.

Note that the 330/400€ are just an Downpayment as stated in the Description.

 

[Wally]

I'm sure that Evildragon has now other priorities, which is fine. And he should too.

He's busy skiing right now

 

[azz]

Note that the 330/400€ are just an Downpayment as stated in the Description.

Didn't know that. But that's not an issue. I'm happy to pay more.
[doublepost=1492187901,1492187846][/doublepost]

He's busy skiing right now

Hopefully he doesn't break something which will lead to delay or cancellation.