How's this for customer service?

[mindlord]

I was just about to fire off an email to Debs and Jacquelyn to inquire when they wanted me to ship my damaged unit back to them for replacement. Since they had some spankin' new units on hand to replace it with. When much to my surprise I find the following in my Inbox.

Hello Sean,


Just to let you know we are despatching a new console to you today. I will foward your tracking number later this evening.


Kind regards


Jacquelyn

I mean seriously? I haven't even shipped mine back yet? This is unheard of!

 

[Blue Protoman]

Hype ensues.


By the way, what'll they do with the busted one? And what the hell does RMA stand for?

 

[Prometheus]

Blimey, that is some service. :blink:

And what the hell does RMA stand for?

"Return Merchandise Authorisation", if I'm not mistaken.

 

[Wrath Of Khan]

That sounds almost too good to be true.Great service or an error?who cares you got a new panda,nice.

 

[mindlord]

Jacquelyn contacted me today with the RMA form for my busted one, which I will happily return. She humbly apologized for the mistake in sending my new unit out prematurely. Not that I am complaining.


It's amazing the amount of work those two do. I extend a huge kudos to them.

 

[Wrath Of Khan]

Jacquelyn contacted me today with the RMA form for my busted one, which I will happily return. She humbly apologized for the mistake in sending my new unit out prematurely. Not that I am complaining.


It's amazing the amount of work those two do. I extend a huge kudos to them.

a happy accident.nice

 

[PokeParadox]

Yes, it seems "the girls" are under a lot of pressure still.

 

[- Theo -]

"Bank error in your favor. Collect a new Pandora"


Nice I thought this happened only in games...