I am pretty sure I have not received the email yet. I did received an email from last August of 2020 about a survey to take asking me what color I would like my Pyra. As far as I know I have not received anything else from you. I ordered my Pyra in 2016.
ED receives 1000's of emails, PMs & DMs per day, YUP! Per day.
On top of all that, he is doing his best to make sure Pyra is ready for the wild.
It would be hard to manage & prioritise his work life, let alone his home life, which I don't reckon he gets much of.
TBH, I don't know how ED does it, as I would have thrown in the towel by now