Hello, I'm sorry about brining this up on a public forum, but I'd like a reply. On the 29th of February, I sent an e-mail to email@example.com; it was as followed (names and details have been censored): That same night I ordered a Caanoo from your online store. On the 9th of March I received an e-mail confirming my order for a Pandora. That's fine, you obviously hadn't gotten around to my first e-mail yet. I replied to that e-mail on the same day with the following: I live in Australia, so at present it is Monday night, March 12, 11:41pm. It's been nearly two weeks since I sent the first e-mail and ordered the Caanoo, and so far I haven't received a reply to either of my e-mails, and the Caanoo still hasn't been sent. I just wanted to check if there is a problem with my Caanoo order and/or the e-mails I sent. Thank you.